Jayne Hommel
Boston,MA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure a Ticket Operations position. Experienced within the Sports Industry and willing to learn to further my career. Ready to help any team achieve company goals.
Overview
8
8
years of professional experience
Work History
Immigration Paralegal
Riccio & Associates, PLLC
07.2023 - Current
- Assist with Family-Based and Employment Based green Card Filings.
- Monitor the Department of State Visa Bulletin for trends and filing opportunities.
- Draft and prepare both Immigrant and Non-Immigrant visa petitions and applications
- Communicate directly with clients and governing bodies via email and handle message and phone communication
- Work effectively as a part of a team, as well as the ability to manage individual projects
- HANDLE CONFIDENTIAL INFORMATION
Ticket Operations representative
Boston Red Sox Baseball Club
04.2019 - Current
- Utilize ProVenue Ticketing software to best aid the customers requests and issues
- Communicate with a variety of stakeholders, customers and internal contacts
- Exhibit strong customer service skills, with a focus on creating a positive tourism experience for all guests
- Print, mail and sort tickets for a variety of events and Red Sox games
- Perform MLB Ballpark app troubleshooting and administrative duties regarding delivery of tickets for all Red Sox games and various Concerts and events.
Paralegal 1
Berry Appleman & Leiden LLP
11.2021 - 05.2023
- Draft and prepare both Immigrant and Non-Immigrant visa petitions and applications
- File a high volume of paperwork on a daily and weekly basis, Strong Organizational skills
- Maintain a weekly calendar for meetings with Attorney’s, clients and beneficiaries
- Ensure that all information and contingency plans are noted in a timely manner
- Communicate directly with clients and governing bodies via email and handle message and phone communication
- Work effectively as a part of a team, as well as the ability to manage individual projects
- Handle confidential information.
Business Immigration Coordinator
Fragomen Immigration
10.2020 - 10.2021
- Managed a high Immigrant Visa case load
- Performed administrative duties primarily online as well as in person, with strong technology usage skills
- Analyzed case direction and prepared strategies for timely and organized government filings
- Communicated directly with the client and other global Fragomen offices
- Drafted and prepared documents for multiple attorneys and managers on a daily basis.
Ticket Operations Intern
Boston College
07.2018 - 04.2019
- Enhanced customer satisfaction by efficiently addressing and resolving ticketing issues.
- Streamlined ticket operations for improved accessibility and convenience for guests.
- Supported the team in achieving sales targets through proactive outreach and upselling techniques.
- Assisted with event planning and execution, ensuring smooth ticketing processes for attendees.
- Managed guest inquiries in a timely manner, fostering positive relationships with customers and improving brand reputation.
- Optimized seat allocation process by implementing a dynamic pricing model, resulting in increased profitability from premium seating areas.
Box Office Supervisor
University Of New Hampshire Athletics
09.2015 - 07.2018
- Worked for a variety of Varsity Sports, including Men's and Women's Hockey, Football, Women's Gymnastics and many others.
- Increased overall customer satisfaction by efficiently managing box office operations and addressing patron concerns.
- Streamlined ticket sales process for faster transactions and reduced wait times.
- Enhanced team productivity by implementing effective employee scheduling and task delegation strategies.
- Optimized box office revenue by closely monitoring sales trends and adjusting pricing strategies accordingly.
Event Ticket Operations Coordinator
University Of New Hampshire Athletics
05.2017 - 05.2017
- Acted as Head Ticket Operations Coordinator for the America East Track and Field Championships hosted by the University of New Hampshire in May 2017.
- Supervised and scheduled a staff for the three day event. Was responsible for all planning and executions for ticket operations.
- Streamlined operations by implementing efficient processes and procedures.
- Boosted productivity by establishing effective communication channels between departments.
- Reduced costs with meticulous budget management and resource allocation.
- Optimized operational efficiency, coordinating cross-functional teams to achieve project goals.
Education
Bachelors of Science - Sports Studies
University of New Hampshire
Durham, NH05.2018
Skills
- Strong Organizational skills
- Proficient in Microsoft Office
- Experience with Archtics, ProVenue and Paciolan Ticket Management Systems
- Strong understanding of Sports Business
- Global Immigration Filings
Timeline
Immigration Paralegal
Riccio & Associates, PLLC
07.2023 - Current
Paralegal 1
Berry Appleman & Leiden LLP
11.2021 - 05.2023
Business Immigration Coordinator
Fragomen Immigration
10.2020 - 10.2021
Ticket Operations representative
Boston Red Sox Baseball Club
04.2019 - Current
Ticket Operations Intern
Boston College
07.2018 - 04.2019
Event Ticket Operations Coordinator
University Of New Hampshire Athletics
05.2017 - 05.2017
Box Office Supervisor
University Of New Hampshire Athletics
09.2015 - 07.2018
Bachelors of Science - Sports Studies
University of New Hampshire
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