Jayne Hunsinger
4135 N Beech Creek Way,AR
Summary
Dynamic leader committed to fostering a collaborative and empowering work culture through strong partnerships with colleagues. Proven ability to build and maintain relationships with diverse stakeholders in fast-paced, high-pressure environments. Detail-oriented and analytical, consistently delivering results while navigating challenging deadlines. Exceptional interpersonal and communication skills facilitate trust and connection, driving team success and engagement.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Social Services Supervisor Expert Investigations
State of Arkansas
Washington County, AR
02.2026 - Current
- Implemented performance evaluation systems, promoting accountability among team members.
- Analyzed program outcomes to identify areas for improvement and strategic enhancements.
- Led crisis intervention efforts, providing guidance and support during critical situations.
- Improved team efficiency by providing staff training, guidance, and performance evaluations.
- Promoted continuous improvement in service delivery through ongoing assessments of current practices and identification of areas for enhancement.
- Provided leadership, guidance and support to staff members.
- Monitored program performance and outcomes for successful delivery of services.
- Researched best practices and developed strategies to improve program outcomes.
- Fostered a culture of accountability within the department by promoting performance-driven goal setting and reinforcing professional standards of conduct.
- Evaluated program effectiveness through outcome measures, adjusting strategies as needed to optimize results.
- Conducted regular case reviews with staff members, emphasizing adherence to best practices in social work interventions.
- Ensured compliance with all relevant federal, state, local regulations pertaining to the provision of social services within the organization''s scope of practice.
Social Services Supervisor Expert Foster Care
State of Arkansas
Fayetteville, AR
01.2025 - 02.2026
- Evaluated program effectiveness through regular assessments, driving continuous improvement efforts.
- Fostered a culture of accountability within the department by promoting performance-driven goal setting and reinforcing professional standards of conduct.
- Collaborated with community organizations to expand resources available to clients in need.
- Implemented quality assurance measures to maintain high standards in service provision.
- Coordinated case management efforts, facilitating communication between clients and service providers.
- Supervised daily operations of social services programs, ensuring compliance with state regulations and policies.
- Analyzed program data to identify areas for improvement and implement strategic initiatives.
- Evaluated program effectiveness through outcome measures, adjusting strategies as needed to optimize results.
- Conducted regular case reviews with staff members, emphasizing adherence to best practices in social work interventions.
- Ensured compliance with all relevant federal, state, local regulations pertaining to the provision of social services within the organization''s scope of practice.
- Provided supervision and mentorship to new social workers, fostering professional growth and development within the department.
- Established departmental goals aligned with organizational objectives, monitoring progress towards achieving desired outcomes.
- Advanced internal communication efforts through timely reporting on department accomplishments, challenges, and opportunities for growth to senior leadership team members.
- Coordinated multidisciplinary teams in addressing clients'' varied needs effectively and efficiently.
- Advocated for social and community service programs to increase awareness and funding.
- Collaborated with community members to develop and implement service initiatives.
GPCB Governance, Compliance/ Development Manager
One Care
Bristol
08.2023 - 09.2024
- Managed strategic research projects and communicated findings to stakeholders.
- Set up knowledge-sharing initiatives and peer-to-peer learning to boost team development.
- Formulated actionable plans to leverage insightful data on latest customer demographics.
- Liaised with compliance personnel to create action plans in response to identified issues.
- Maintained up-to-date knowledge of legislation and policy changes.
- Standardised risk and performance metrics to increase efficiencies.
- Drafted clear and concise reports on risk profiles and audit findings.
- Maintained clear communication across projects, monitoring and following up on critical escalations.
- Spearheaded implementation of risk tools and methodologies to improve outcomes and decrease vulnerabilities.
- Coordinated risk review process, challenging risk descriptors and mitigations to detect vulnerabilities.
- Garnered funding for service improvement strategies from government bodies.
- Generated Key Performance Indicator reporting to drive better performance.
- Oversaw implementation of new policies and adapted plans to meet overall objectives.
- Examined established policies to identify weaknesses and needed updates.
- Assessed expectations of participants of GPCB programmes to better understand policy impacts.
- Worked within communities to build trust and compile data for future policy changes.
- Facilitated communication between government agencies, citizens and businesses.
- Presented reports to interested groups or stakeholders and fielded questions.
- Collaborated cross-functionally to evaluate and mitigate interactions.
- Reviewed competing policies to seek out useful strategies for integration into current policy structures.
- Conducted deep research into trends related to health care policies to inform decision-making.
- Determined likely financial implications of proposed policy changes.
- Encouraged dialogue about policy changes, leveraging information to better target initiatives and serve identified needs.
- Maintained currency on relevant social, economic and industry-specific trends.
- Built positive relationships with local representatives to stay current on needs and understand policy impacts.
- Managed teams by overseeing hiring, training and professional growth of employees.
- Reported to senior leadership on latest research on market insights, industry trends and expansion opportunities.
- Predicted possible positive and negative effects of proposed business developments to guide strategy development.
Customer Services Manager
Brunelcare
Bristol
03.2021 - 08.2023
- Attended meetings to make informed business decisions, provide administrative support and evaluate progress toward goals and objectives.
- Supervised staff and participated in hiring, training and performance evaluations to establish and enforce policies and procedures for business functions.
- Performed financial and managerial analyses to evaluate data and make recommendations, prepare financial reports and projections and conduct presentations.
- Developed analytical frameworks, data models and relevant insights to support prioritization, scoping and effective decision-making throughout organization.
- Managed business operations while overseeing contractors and consultants to verify on-time completion of key deliverables.
- Encouraged coordination and cooperation among departments and continuous review of interdepartmental processes to support quality control and improvement.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Analyzed and solved multifaceted problems that affected executive leaders and business initiatives.
- Initiated timely project management with budget constraints for multi-faceted problems concerning executive leaders.
- Developed internal requirements which complied Government standards to minimize regulatory risks and liability across program.
- Drove implementation of CRM and Housing Management system software to automate business operations.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Followed through with client requests to resolve problems.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Exceeded team goals and collaborated with staff members to implement customer service initiatives.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Completed special projects by using effective decision making, critical thinking and time management skills.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Aided senior leadership during executive decision-making processes and generated daily reports to recommend corrective actions and improvements.
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
- Increased regulatory compliance by accurately completing tasks and adhering to safety regulations.
- Built partnerships with diverse internal teams and sales, finance and operations departments to streamline processes.
- Spearheaded customer satisfaction survey and analyzed results to make action plans.
- Designed and implemented strategic business plans to achieve growth and sales goals while managing Cs team and building long-lasting customer relationships.
- Worked with marketing department to launch and manage promotional activities and campaigns.
- Researched and observed emerging markets and market shifts, taking advantage of opportunities by identifying potential leads and new markets.
- Devised and published metrics to measure organization's success in delivering world class customer service.
- Recruited customer service team members and mentored in company policies and best practices.
- Liaised between customers and internal departments to address and resolve customer service concerns.
Early Retirement
Self
Bristol, United Kingdom
08.2019 - 03.2020
Family Investment Supervisor/QA Manager
Department of Human Services, State of Maryland
Calvert County, Maryland
08.2010 - 08.2019
- Applied coaching techniques and tools to support managers and team members in improving performance.
- Scheduled and chaired quality review meetings to review effectiveness of performance mitigating risk, improving throughput and achieving customer satisfaction.
- Established and tracked quality department goals and objectives.
- Oversaw employee performance to monitor and enforce compliance with company standards.
- Implemented and maintained complaints and compliance action tracker to improve production standards.
- Contributed to development of guidelines, processes and documentation to meet required business standards.
- Weighed important factors about location, trends and estimated replacement costs to accurately value property.
- Wrote reports outlining project progress and results.
- Successfully delivered on tasks within tight deadlines.
- Identified training needs and opportunities to provide Continued Professional Development (CPD) for staff.
- Developed and updated internal guidelines.
- Used multiple sources to gather and present data related to specific cases.
- Applied project management techniques to deliver projects within budget.
- Met needs of multiple investigations at differing paces, facilitating dynamic environment in line with legislation and investigation standards.
- Brought designated cases to timely and successful conclusions.
- Retained knowledge of relevant legal frameworks to uphold service compliance.
Analyst/Investigator
CACI
Remote/Washington D.C., U.S.A
04.2006 - 07.2010
- Carefully documented statements, observations and evidentiary materials.
- Collected, analysed and interpreted information, documentation and evidence associated with investigations.
- Conducted interviews with witnesses and clients.
- Documented findings and prepared detailed reports.
- Kept current on all agency and state policies, rules, regulations and statutes.
- Prepared case reports from allegations, interview transcripts of interviews and physical evidence.
- Collaborated with federal agencies on investigations.
- Substantiated validity and admissibility of evidence and preserved data integrity for court hearings.
- Researched criminal cases and led investigations to determine appropriate course of proceedings.
- Pursued leads, complaints and referrals to determine occurrence of criminal activities.
- Analysed criminal complaints and identified crime patterns.
- Secured evidentiary information to reinforce findings and original claims.
- Conducted electronic and field investigations of suspects.
Adjunct Professor
St. Mary's College
St. Mary's City, Maryland
09.2005 - 08.2007
- Built relationships with students, mentoring on personal, professional and academic goals while providing coaching on effective study habits.
- Graded quizzes, tests, homework and projects to provide students with timely academic progress information and feedback.
- Encouraged class discussions by building discussions into lessons, actively soliciting input, asking open-ended questions and using techniques to track student participation.
- Used exams, quizzes and assignments to assess student comprehension.
- Used variety of learning modalities and support materials to facilitate learning process and accentuate presentations.
- Evaluated and revised lesson plans and course content to achieve student-centered learning.
- Taught Psychology and Anthropology courses, providing instruction to undergraduate students.
- Worked with colleagues and administrators to create robust education programs.
- Assisted and identified at-risk students to eliminate student barriers to learning.
- Collaborated with faculty members in designing curriculum for departmental courses.
- Transitioned course material and applied technological options for online and course-related software.
Program Manager, Tech Transfer/Emerging Tech
College of Southern Maryland, Entrepreneur and Leadership Center, Technology Incubation Center
Leonardtown/NAS Patuxent River, Maryland
08.2003 - 04.2006
- Coached team members on productivity strategies, policy updates and performance improvement plans to accomplish challenging goals.
- Interacted with customers and clients to identify business needs and requirements.
- Monitored progress of programs, using and applying programming documents, program directives, funding documents and other program material.
- Addressed and resolved technical, financial and operational concerns by working with team members and directors.
- Orchestrated smooth and efficient program development by collaborating cross-functionally across departments.
- Assessed performance and scheduled cost control while maintaining contractual and internal performance requirements.
- Tracked and reported program results to customers and stakeholders to facilitate change management activities.
- Devised tools and benchmarks to improve team performance and monitor production.
- Met with project stakeholders on regular basis to assess progress and make adjustments.
- Oversaw 5 projects each year from concept through final delivery.
- Designed infrastructure solutions to resolve business issues and improve delivery processes.
- Strategically balanced technology and business needs of organization.
- Pitched and built new programming strategies and one-off feature shows to boost audience interests and diversify offerings.
- Analyzed and interpreted impact of federal, state and local legislation on company's internal structure.
- Participated in LEAN and Six Sigma events and routinely looked for processes to apply LEAN concepts.
- Defined classification levels for privacy information and intellectual property.
Sabbatical/Military Wife on Orders with Husband
US Navy
The Hague, The Netherlands
08.2000 - 05.2003
Adjunct Faculty Member
St. Leos University
St. Augustine's, Florida
04.1998 - 05.2000
- Engaged students with insightful and compelling classroom discussion of topics relevant to coursework to boost student learning and retention.
- Developed and kindled professional relationships with students to better communicate and enhance instruction.
- Identified academic strengths and obstacles and developed instructional techniques to accommodate different learning styles.
- Worked cooperatively with other members of faculty and staff to contribute to overall institutional effectiveness.
- Advised students in academic matters to improve successful course completion.
- Evaluated and selected instructional materials and texts to prepare course materials and lesson plans.
- Organized, prepared and revised course material and applied technological options for online and course-related software.
- Collaborated with faculty Deans to create dynamic, ongoing curriculum development and instruction improvement program.
- Examined and critiqued course material while incorporating instructor-specific policies.
- Assisted department chair in coordinating faculty curriculum development and instruction.
- Applied multitude of valid methods to employ and assess students' understanding of content.
Graduate Program Manager
Central Michigan University
NAS Jacksonville, NAS Mayport, Florida
05.1997 - 05.2000
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-to-day duties accurately and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Resolved problems, improved operations and provided exceptional service.
- Improved operations through consistent hard work and dedication.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Used coordination and planning skills to achieve results according to schedule.
Education
Master of Arts - Human Rights Law
UCL/University of Law
Remote03-2026
Bachelor of Science - Social Studies/Cultural Anthropology
UMUC
Remote05.2014
Associate of Applied Science - Human Services
Kaplan University
Remote05.2013
Post Graduate Certificate of Education - Teaching
University of Westminster
Harrow, London05.1992
Skills
- Teamwork and Collaboration
- Training and Development
- Problem-Solving
- Active Listening
- Critical Thinking
- Self-Motivated
- Strategic consultancy
- Programme oversight
- Integrative negotiation
- Policy development
- Leadership
- Compliance troubleshooting
- Written and verbal communication
- Multicultural competence
- Effective customer communication
Certification
Certified Civil/Community/Business Mediator
LANGUAGES
English
Dutch
German
Timeline
Social Services Supervisor Expert Investigations
State of Arkansas
02.2026 - Current
Social Services Supervisor Expert Foster Care
State of Arkansas
01.2025 - 02.2026
GPCB Governance, Compliance/ Development Manager
One Care
08.2023 - 09.2024
Customer Services Manager
Brunelcare
03.2021 - 08.2023
Early Retirement
Self
08.2019 - 03.2020
Family Investment Supervisor/QA Manager
Department of Human Services, State of Maryland
08.2010 - 08.2019
Analyst/Investigator
CACI
04.2006 - 07.2010
Adjunct Professor
St. Mary's College
09.2005 - 08.2007
Program Manager, Tech Transfer/Emerging Tech
College of Southern Maryland, Entrepreneur and Leadership Center, Technology Incubation Center
08.2003 - 04.2006
Sabbatical/Military Wife on Orders with Husband
US Navy
08.2000 - 05.2003
Adjunct Faculty Member
St. Leos University
04.1998 - 05.2000
Graduate Program Manager
Central Michigan University
05.1997 - 05.2000
Bachelor of Science - Social Studies/Cultural Anthropology
UMUC
Associate of Applied Science - Human Services
Kaplan University
Post Graduate Certificate of Education - Teaching
University of Westminster
Master of Arts - Human Rights Law
UCL/University of Law