Jayne Lang
249 Flint Rock Dr.,Ohio
Summary
Dynamic Office Coordinator with a proven track record at Terry D. Olejko D.D.S., M.S. Skilled in customer service and appointment scheduling, I excelled in enhancing patient satisfaction and optimizing office flow. My attention to detail ensured accurate patient registration and efficient billing processes, contributing to a seamless experience for clients.
Overview
16
16
years of professional experience
Work History
Office Coordinator (Oral Maxillofacial Surgery)
Terry D. Olejko D.D.S.,M.S.
Delaware, Ohio
06.2023 - 08.2025
- Verified accuracy of information before entering it into the database system.
- Greeted and welcomed guests upon arrival.
- Took initiative to resolve customer complaints quickly and efficiently.
- Processed payments from clients in a timely manner.
- Scheduled appointments for clients and visitors.
- Developed strong relationships with customers to ensure satisfaction with services provided.
- Scheduled and confirmed appointments, optimizing daily office flow and reducing wait times.
- Greeted and assisted visitors, providing exceptional customer service and maintaining a welcoming environment.
- Responded to messages and emails to the office and transferred correspondence.
- Conducted patient registration and data entry with attention to detail and accuracy.
Dental Front Office Coordinator
Comfort Dental Delaware
Delaware, Ohio
10.2009 - 05.2023
- Answered incoming calls from patients regarding insurance coverage or billing inquiries.
- Processed payments, maintained accurate financial records, and balanced daily accounts receivable transactions.
- Assisted in scheduling appointments, confirming upcoming visits, and reminding patients of their appointment times.
- Managed patient accounts by verifying insurance benefits and submitting claims for reimbursement.
- Reviewed patient records to check accuracy of information and implement updates.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
Education
Skills
- Customer service
- Appointment scheduling
- Attention to detail
- Patient registration
References
References available upon request.
Timeline
Office Coordinator (Oral Maxillofacial Surgery)
Terry D. Olejko D.D.S.,M.S.
06.2023 - 08.2025
Dental Front Office Coordinator
Comfort Dental Delaware
10.2009 - 05.2023