Summary
Overview
Work History
Education
Skills
Certification
Hobbies and Interests
Timeline
Generic

Elise Pope

Haymarket,VA

Summary

Certified phlebotomy technician (CPT) looking to begin a healthcare career. Seeking an opportunity to apply my strong work ethic in a patient care environment. A punctual, organized, detail-oriented employee with over five years of extraordinary customer service experience. A hardworking, quick hands-on learner, prepared to provide exceptional care and comfort to all patients.

Overview

6
6
years of professional experience
1
1
Certification

Work History

HOSTESS

Mandarin Buffet & Sushi
09.2023 - Current
  • Greet guests in a cheerful and courteous manner while seating guests promptly
  • Processes financial transactions accurately and efficiently
  • Maintains an organized host station, including menus, utensils, and take-out condiments
  • Sanitizes high-touch surfaces at the end of every shift.

ADVENTURE TOUR GUIDE

Empower Adventures
05.2022 - 09.2022
  • Worked as part of a team, leading guided adventures, including zip line canopy tours, rappelling experiences, hiking, and survival expeditions, in this high-standard customer service-focused position
  • Adept at assessing customer's stress levels and giving them the confidence to enjoy and to complete the course
  • Maintained energy and enthusiasm in a fast-paced environment
  • An excellent attendance record, and on-time arrival.

SWIM INSTRUCTOR

Aqua, Tots Swim Schools
04.2021 - 05.2022
  • Frequently aided front desk reception staff to resolve customer issues/inquiries and directing calls to appropriate school staff member
  • Taught swimming and safety techniques to children ages four (4) months to twelve (12) years
  • Communicated effectively with students and parents to ensure students felt secure in learning to swim and had safe and enjoyable swimming experiences
  • Performed data entry for each student’s progress into the company's internal system
  • Devoted special emphasis to punctuality and maintaining an outstanding attendance record.

SWIM INSTRUCTOR/LIFEGUARD

Life Time Fitness Inc
01.2019 - 04.2021
  • Optimized customer service by resolving customer issues quickly and with a courteous demeanor
  • Taught private and multiple student swim lessons
  • Monitored swimmer behaviors for safety violations and responded quickly to distress situations
  • Maintained a perfect on-time, attendance record.

CASHIER

Cabela's
07.2018 - 02.2019
  • Greeted customers entering the store and responded promptly to customer needs
  • Maintained productivity by processing customers' cash, credit, debit, and voucher program payments with excellent accuracy levels
  • Helped customers find specific products, answered questions, and offered product advice
  • Assisted other departments, such as children’s activities, on an as-needed basis.

Education

High School Diploma -

Battlefield High School
Haymarket, Virginia

Phlebotomy Training Program -

Laurel Ridge Community College
Warrenton, Virginia
12.2023

Skills

  • Venipuncture & Capillary Puncture
  • Blood Collection
  • Medical Records Review
  • Blood Specimen Handling
  • Specimen Storage
  • Quality Assurance & Controls
  • Donor Care
  • Patient Education
  • Leadership
  • Communication
  • Teamwork
  • Problem Solving
  • Critical Thinking
  • Time Management
  • Patient Safety
  • Active Listening

Certification

Certified Phlebotomy Technician (Certification #A3T7J9C3)

Hobbies and Interests

  • Ice Skating
  • Horseback Riding
  • Baking

Timeline

HOSTESS

Mandarin Buffet & Sushi
09.2023 - Current

ADVENTURE TOUR GUIDE

Empower Adventures
05.2022 - 09.2022

SWIM INSTRUCTOR

Aqua, Tots Swim Schools
04.2021 - 05.2022

SWIM INSTRUCTOR/LIFEGUARD

Life Time Fitness Inc
01.2019 - 04.2021

CASHIER

Cabela's
07.2018 - 02.2019

High School Diploma -

Battlefield High School

Phlebotomy Training Program -

Laurel Ridge Community College

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Elise Pope