Jaynelle Johnson
Gilbert,AZ
Summary
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
Overview
6
6
years of professional experience
Work History
Customer Solutions Agent III
PayPal
Chandler, AZ
09.2020 - 02.2024
- Provided customer service to clients by responding to inquiries and requests via phone, email, and chat.
- Resolved customer issues quickly and efficiently while maintaining a professional demeanor.
- Conducted research to identify solutions for customer problems.
- Developed strong relationships with customers through effective communication skills.
- Identified customer needs and provided appropriate solutions in a timely manner.
- Collaborated with other departments to resolve complex customer inquiries.
- Followed up with customers after resolution of their issues to ensure satisfaction.
Customer Service Representative
Mount Development Services
Phoenix, AZ
02.2019 - 09.2020
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries and provided accurate information regarding products and services.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Customer Service Representative
Realtor.com
Phoenix, AZ
02.2018 - 02.2019
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered inbound calls, chats and emails to facilitate customer service.
Education
Bachelor of Arts -
Graceland University
Lamoni, IA05-2015
Skills
- Account Management
- De-Escalation Techniques
- Issue and Complaint Resolution
- Calm and Professional Under Pressure
- Professional Telephone Demeanor
- Reliability
- Call Documentation
- Self Motivation
- Customer Relations
- Attention to Detail
- Teamwork and Collaboration
- Customer Service Excellence
- Professionalism
Projects
- Level Up Youth Basketball, Phoenix, AZ - Director and Founder (January 2019-Present)
- Perform administrative work such as the booking of facility time for practice and training sessions, booking tournaments, budget management and inventory of equipment. Manage and facilitate fundraisers that are inclusive of merchandise management and sales.
Timeline
Customer Solutions Agent III
PayPal
09.2020 - 02.2024
Customer Service Representative
Mount Development Services
02.2019 - 09.2020
Customer Service Representative
Realtor.com
02.2018 - 02.2019
Bachelor of Arts -
Graceland University