Summary
Overview
Work History
Education
Skills
Reading, concert attending, hiking, biking, camping
Timeline
ee
Lona Jorgensen

Lona Jorgensen

Neenah

Summary

Smart candidate keeps meticulous details on status of customers and collection efforts. Friendly and engaging with great attention to detail. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level administrative assistant or other available positions. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

9
9
years of professional experience

Work History

Customer Solutions Account Representative

Alta Resources
04.2017 - Current
  • Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
  • Contacted customers to assess satisfaction and current needs and kept the accounts in good standing.
  • Kept detailed records of customer interactions for optimal traceability.
  • Implemented customized account plans to meet individual client needs.
  • Managed a portfolio of multiple accounts, ensuring timely delivery of products and services while maintaining strong relationships with clients.
  • Collaborated with internal teams to develop tailored solutions for key accounts, fostering long-term partnerships.
  • Identified possible at-risk accounts enabling preemptive intervention measures before any loss or dissatisfaction occurred.
  • Retained high-value clients by providing exceptional support and personalized service.
  • Collaborated with other departments to address customer needs and service requests.
  • Provided training for new Account Representatives, sharing best practices for client engagement and retention.
  • Supported customer satisfaction through regular follow-up and communication.
  • Identified and implemented process improvements to maximize efficiency.

Manager in Training

Chartwells Schools Dining Services
08.2015 - 04.2017
  • Enhanced team performance by implementing effective training strategies and management techniques.
  • Enhanced supervisory and leadership abilities by working closely with supervisor.
  • Served as a mentor and resource for junior staff members by offering guidance, support, and encouragement in their professional development pursuits.
  • Increased customer satisfaction levels by consistently monitoring service quality and addressing concerns promptly.
  • Oversaw inventory management processes, maintaining adequate stock levels while minimizing waste and associated costs.
  • Developed strong relationships with key clients, ensuring consistent business growth and exceptional service delivery.
  • Handled day-to-day customer or client questions via telephone, via email, and in-person.
  • Acted with integrity, honesty and knowledge to promote culture of company.

Education

High School Diploma -

New London High School
New London, WI
05.1987

Skills

  • Customer Engagement
  • CRM proficiency
  • Customer Relationship Management
  • Account Management
  • Goal-Oriented
  • Document Control
  • Account Reconciliation
  • Data Tracking
  • Cash Handling
  • Processing payments
  • Opening and closing procedures
  • Account Servicing
  • Food safety and sanitation

Reading, concert attending, hiking, biking, camping

I enjoy reading when I get the chance. We love being able to walk downtown Neenah to attend the concerts that are provided from Future Neenah. We enjoy hiking at High Cliff State Park. Last summer we went out to California to visit our daughter and we hiked at Yosemite National State Park, our son was able to come along also, so our family of 4 were all together. We haven't been biking or camping for some time, but we hope to get back to these outdoor adventures, soon. 

Timeline

Customer Solutions Account Representative

Alta Resources
04.2017 - Current

Manager in Training

Chartwells Schools Dining Services
08.2015 - 04.2017

High School Diploma -

New London High School
Lona Jorgensen