Ariel WASHINGTON
Huntersville,NC
Summary
Results-driven professional with a strong background in customer relationship management and account development. Adept at resolving customer issues and implementing strategies that enhance satisfaction and retention. Collaborative team player with a proven track record of adapting to changing environments and delivering results. Excellent communication and problem-solving skills, committed to contributing to overall organizational success.
Overview
19
19
years of professional experience
Work History
Customer Account Representative
GM Financial
07.2014 - Current
- Executed daily collection strategies to achieve team performance objectives while ensuring compliance with federal policies.
- Documented conversations and collection activities, utilizing holds and promises during payment negotiations.
- Conducted efficient skip tracing using probing questions and tools to locate customers or collateral.
- Demonstrated strong verbal, written, and listening skills in interactions with customers and vendors.
- Utilized Microsoft Office products for effective documentation and reporting tasks.
- Adapted to remote work environments, maintaining productivity and communication standards.
- Thrived in a fast-paced environment, consistently meeting deadlines and objectives.
Manager
Bojangles
03.2007 - 07.2014
- Responsible for interviewing, training, and overseeing a staff of 15+ employees to ensure compliance with company policies, regulations, and food safety guidelines.
- Consistent in providing upmost friendly guest service, by greeting, handling concerns and complaints while representing the company brand.
- Responsible for maintaining operational efficiencies through effective use of inventory, organization, and time management.
Receptionist
Cyndi Hair Gallery
01.2007 - 05.2011
- Managed reception area by greeting and assisting customers with any questions regarding merchandise, services, and appointment scheduling.
- Maintained the cleanliness and organization of the salon, shelves, and displays to properly maintain the highest level of visual presentation.
- Preparation in client services, received dictation from stylist while assisting on behalf of stylist needs.
Education
Bachelor’s Degree - Human Resource Management
Strayer University
08.2025
Diploma - undefined
North Mecklenburg High School
06.2010
Skills
- Strong negotiation
- Data entry proficiency
- Client retention strategies
- CRM software expertise
- Goal oriented
- Customer engagement
- Customer relationship management
- Account reconciliation
- Project management
- Document management
- Account management
- Data tracking
- Department collaboration
- Document control
- Regulatory compliance
- Communication and negotiations
- Delinquency reduction
- Organization skills
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Updating customer accounts
- Multitasking Abilities
- Reliability
- Excellent communication
- Critical thinking
- Clear communication
- Organizational skills
- Team collaboration
- Active listening
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
- Data entry skills
- Creative problem solving
- Decision-making
- Debt recovery
- Relationship building
- Payment scheduling
- Microsoft office
- Documentation and recordkeeping
- Documentation skills
- Professional ethics
- Negotiation and resolution
- Team building
- Analytical and critical thinking
- Task prioritization
- Self motivation
- Analytical thinking
- Payment processing
- Adaptability
- Written communication
- Payment management
- Debt repayment negotiation
Timeline
Customer Account Representative
GM Financial
07.2014 - Current
Manager
Bojangles
03.2007 - 07.2014
Receptionist
Cyndi Hair Gallery
01.2007 - 05.2011
Bachelor’s Degree - Human Resource Management
Strayer University
Diploma - undefined
North Mecklenburg High School