Janelle English
Tulsa,OK
Summary
Results-driven professional with strong client relationship development skills. Proven ability to enhance customer satisfaction and retention through effective problem-solving and teamwork.
Overview
10
10
years of professional experience
Work History
Customer Account Representative
Driver Staffing Solutions
09.2024 - 02.2026
- Managed customer inquiries, providing accurate information and resolving issues efficiently.
- Processed account updates, ensuring data integrity and compliance with company policies.
- Collaborated with team members to streamline account management processes and enhance service delivery.
- Utilized CRM systems to track customer interactions and maintain detailed records for follow-up actions.
- Increased client retention, consistently maintaining strong relationships with key accounts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Exceeded performance targets through diligent follow-up on outstanding issues and proactive problemsolving.
- Assisted team members with account-related tasks, fostering a collaborative work environment.
- Supported customer satisfaction through regular follow-up and communication.
Client Service Coordinator
Trailhand Partners LLC
08.2022 - 04.2024
- Coordinated client communications to enhance service delivery and client satisfaction.
- Managed scheduling of appointments, ensuring efficient time management for team and clients.
- Developed and maintained comprehensive client databases for accurate record-keeping and reporting.
- Streamlined onboarding processes for new clients, improving transition experiences and support engagement.
- Maintained detailed records of client interactions, enabling better tracking of account history and facilitating continuity among team members handling the same accounts.
- Managed multiple client accounts simultaneously, prioritizing tasks effectively to meet deadlines without compromising quality.
- Enhanced client satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Developed strong relationships with clients through regular check-ins, fostering loyalty and trust.
Administrative Assistant
Bob Skaggs- Northwester Mutual
09.2015 - 08.2022
- Managed scheduling and calendar coordination for owner, enhancing time management efficiency.
- Developed and maintained filing systems, ensuring quick access to critical documents and records.
- Facilitated communication between departments, streamlining workflow and information sharing.
- Developed standard operating procedures for administrative tasks to ensure consistency and quality control.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
Education
High School Diploma -
Medford Senior High
MedfordSkills
- Excellent Client relationship development
- Strong negotiation
- Customer engagement
- Organization skills
- Teamwork
- Customer service
- Time management
- Attention to detail
- Problem-solving abilities
Timeline
Customer Account Representative
Driver Staffing Solutions
09.2024 - 02.2026
Client Service Coordinator
Trailhand Partners LLC
08.2022 - 04.2024
Administrative Assistant
Bob Skaggs- Northwester Mutual
09.2015 - 08.2022
High School Diploma -
Medford Senior High