Mary Losse
Phoenix,AZ
Summary
Dynamic Customer Account Manager with a proven track record , excelling in client retention and relationship management. Skilled in CRM software and negotiation, I consistently exceeded performance targets by implementing effective strategies and enhancing customer satisfaction through proactive problem-solving and attention to detail.
Overview
13
13
years of professional experience
Work History
Customer Account Representative
Snooty Pets
Las Vegas, NV
02.2021 - 04.2025
- Increased client retention, consistently maintaining strong relationships with key accounts.
- Devised tactics to grow customer base and boost sales.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Monitored customer feedback for patterns in order to identify potential areas for improvement within internal processes or policies.
- Navigated complex billing systems to generate invoices and resolve discrepancies quickly.
- Anticipated potential challenges faced by customers during contract renewal process; proactively addressed these concerns prior to negotiation stage, ultimately securing continued business partnerships.
- Managed sensitive customer information diligently, maintaining strict adherence to data privacy regulations and company policies.
- Exceeded performance targets through diligent follow-up on outstanding issues and proactive problemsolving.
- Improved response times, efficiently managing high-volume inquiries and requests.
- Maintained detailed records of customer interactions, ensuring accurate tracking of account history.
- Conducted regular account reviews to identify opportunities for growth or improvements in service delivery.
- Delivered exceptional support by coordinating resources across multiple departments to address client needs effectively.
Customer Account Manager
Blue Ribbon Pet Services
Richmond, VA
03.2014 - 02.2021
- Collaborated with cross-functional teams to develop strategic plans for improving overall customer experience.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Evaluated customers' potential needs to make appropriate recommendations.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
District Sales Manager
Avenue Stores
Sarasota, FL
05.2012 - 01.2014
- Collaborated closely with other district managers to share best practices, learnings, and drive overall success of the organization.
- Improved team performance by providing regular coaching, training, and mentoring to sales representatives.
- Increased sales revenue by developing and implementing effective sales strategies for the district.
- Exceeded annual sales targets through strategic planning, territory optimization, and customer relationship building.
Education
Bachelor of Science - Psychology
University of Kentucky
Lexington, KY05.2022
Skills
- Strong negotiation
- Data entry proficiency
- Client retention strategies
- CRM software expertise
- Up-selling techniques
- Goal oriented
- Customer relationship management
- Sales proficiency
- Contract negotiation and closing tactics
- Organization skills
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Critical thinking
- Verbal and written communication
Timeline
Customer Account Representative
Snooty Pets
02.2021 - 04.2025
Customer Account Manager
Blue Ribbon Pet Services
03.2014 - 02.2021
District Sales Manager
Avenue Stores
05.2012 - 01.2014
Bachelor of Science - Psychology
University of Kentucky