Jaynie Hubenak
Clearwater,FL
Summary
I have over 15 years of experience in customer service. Currently, I am working for my dream company, USAA. My passions are business, finance, and leadership. I have excellent time management skills with a focus on loss mitigation. My strengths are multi-tasking and working with people. I am always building and growing professional relationships.
Overview
13
13
years of professional experience
Work History
Loan Officer
USAA
09.2018 - Current
- Customer advocacy: working directly with USAA members to deliver top-rated service, including lending options and financial solutions
- Subject matter expert: answering questions & concerns regarding unique origination, funding, titling, underwriting, and processing guidelines
- Leadership role: working with fellow employees to train, certify, test & report, and pilot emerging and evolving programs for the benefit of the enterprise
- One-on-one shadowing for process improvement, delivery of pertinent company changes to policies during meetings, and walking floor support, assuming a specialist role, for new hire classes.
Skip Trace Specialist
Ford Motor Credit Company
10.2015 - 08.2018
- Fraud prevention specialist with a focus on detecting suspicious accounts and loss prevention.
- Working directly with dealers and outside contractors to recover collateral and generate quality customer contact.
- Verification of residency, income, and ownership.
- Managing monthly budgets.
- Avoiding company loss at all times.
- Side-by-side observations and training of coworkers at entry-level positions.
- Delivery of job-relevant material in quarterly meetings.
Head Server
AI Sushi and Grill Restaurant
05.2011 - 06.2016
- Front and back of the house responsibilities
- Ensured guests' dining experience went smoothly and corrected any inconsistencies
- Liquor and food inventory orders, appointed side work duties, and created weekly specials
- Scheduled monthly shifts of wait staff and interviewed new applicants.
Education
Psychology
University of Colorado And Pikes Peak Community College
Bachelor of Science in Organizational Leadership - Labor And Employment Relations
Penn State University
02.2024
Skills
- Expert with Microsoft Office applications
- Fast-paced learner, eager to complete tasks
- Volunteered with the Big Brothers and Big Sisters program of the Pikes Peak region
- Written Composition
- Public Speaking
- Maintaining composure and compliance
Timeline
Loan Officer
USAA
09.2018 - Current
Skip Trace Specialist
Ford Motor Credit Company
10.2015 - 08.2018
Head Server
AI Sushi and Grill Restaurant
05.2011 - 06.2016
Psychology
University of Colorado And Pikes Peak Community College
Bachelor of Science in Organizational Leadership - Labor And Employment Relations
Penn State University