Jaynie Miller
Summary
Versatile HR Leader highly experienced in rapid-growth workforce planning and integration. Hands-on leadership and management background with a solid track record of success in process optimization and organizational restructuring. Seeking a challenging Human Resources Leadership position within a dynamic and growing organization. Eager to leverage my skills and experience to contribute to the continued success of a thriving company, driving both strategic and operational HR initiatives.
Overview
20
20
years of professional experience
2
2
Certifications
Work History
Sr. Director, Human Resources
Crete Professionals Alliance
Tampa, FL
07.2023 - Current
- Lead the Human Resources function in a private-equity backed start up professional services firm.
- Evaluated and selected cost-effective employee benefit plans that aligned with budget constraints, enhancing the overall compensation package.
- Administered benefits enrollment processes and provided educational sessions, leading to a 20% increase in employee participation in health and wellness programs.
- Implemented HR metrics and analytics to measure and improve key HR processes, such as time-to-fill and turnover rates.
- Utilized data-driven insights to inform strategic decisions, contributing to the organization's growth and scalability.
- Ensured compliance with local employment laws and regulations, minimizing legal risks for the startup.
- Conducted regular audits to identify and address any compliance gaps, maintaining a legally sound HR infrastructure.
- Evaluated, selected and implemented an HRIS platform for payroll, performance management and applicant tracking.
- Managed integration of new acquisitions in an Alternative Practice Structure within 45 days of closing, averaging one acquisition per month.
Sr. Director, People & Transformation
Valet Living
Tampa, FL
03.2017 - 07.2023
- Managed approximately twenty acquisitions through diligence to expand our footprint and meet business objectives.
- Guided startup and management of HR operations, systems and programs for each new location and acquisition within company.
- Led the Human Resources function in three divisional rebranding initiatives to include project managing the cross-functional departments in their respective scope.
- Transformed the MultiPro Property Solutions division through organizational restructure, reorganization and job alignment which resulted in more efficient operations and clear goals and expectations.
- Actively served on executive learning leadership council, overseeing corporate learning strategy and architecture, innovation, metrics and associate engagement.
- Developed performance recognition program tied to our business initiatives and leadership standards to drive our retention efforts and enhance their experience.
- Managed team of Human Resource Directors, Managers, Generalists and Centers of Excellence associates by directing activities and monitoring performance.
- Partnered with stakeholders to strategize and execute best-in-class hiring practices.
- Directed process of organizational planning by evaluating company-wide structure, job design and manpower forecasting.
- Supported top talent identification processes by interviewing candidates and executing onboarding, orientation and benefits processes.
- Launched EEOC and Affirmative Action investigations and resolved associate complaints.
- Devised and executed associate development, performance oversight, compensation and benefits programs.
- Researched, identified and maintained knowledge of labor regulations, legal requirements and government reporting regulations.
- Created comprehensive orientation program to acquaint new associates with company programs, guidelines, policies and procedures.
Sr. Project Manager
Publix Super Markets
Lakeland, FL
05.2012 - 03.2017
- Assessed project risks and devised mitigation strategies to avoid potential roadblocks.
- Kept project teams on-task with proactive control of budgets, schedules and scopes.
- Oversaw budgets for project, tracked expenses and timelines and communicated with key stakeholders on milestones.
- Communicated with key stakeholders to determine project requirements and objectives.
- Produced thorough, accurate and timely reports of project activities.
- Devised implementation plans and performed cost-benefit and ROI analyses.
- Completed thorough risk assessments and deployed management and response strategies to prevent roadblocks.
- Managed multiple project teams engaged in facilities and benefits development in cross-functional environment to reach project success.
Human Resources Manager
Power Design
St. Petersburg, FL
09.2009 - 05.2012
- Developed SOPs and KPIs for all human resources and customer service functions, increasing operational efficiency and experience.
- Held exit interviews and documented information discussed with employees.
- Completed yearly evaluations of providers to check service options and coverage plans against competitors.
- Reduced health care costs by supporting insurance programs that offered low annual rates.
- Developed recommendations for improvement of organization's personnel policies and practices.
- Analyzed each department's training needs and developed new training programs based upon data collected.
- Monitored training costs to maintain training budget.
- Delivered training material to diverse audiences of both blue and white-collar professionals.
- Handled sensitive employee and company information with highest level of confidentiality and discretion.
- Worked with management to create performance measurement, employee development and employee compensation strategies.
- Investigated workplace issues with professionalism and sensitivity and detailed incidents in reports to senior executives.
- Encouraged open communications, promoting positive and pro-employee work environment.
- Provided HR consultation services to leadership and department heads.
- Anticipated and responded to emerging business needs by serving as change advocate.
- Used data and analytics to improve company processes for recruitment, selection and onboarding.
Sr. HR Administrator and Safety Manager
Tampa Bay Trane
Tampa, FL
05.2006 - 05.2009
- Partnered with leadership to develop human resource strategies and support the business needs
- Managed the implementation of the new HRIS and Payroll system.
- Managed payroll for hourly, salaried and commissioned employees.
- Investigated and addressed payroll discrepancies, liaising between staff and administrative team to expedite error resolution.
- Offered subject matter expertise on employment regulations, compensation policies and personnel management procedures to optimize internal structures.
- Researched employee benefit and health and safety practices, recommending changes or modifications to existing policies.
- Conducted new hire drug testing and monitored compliance with company policy and laws.
- Spearheaded safety meetings with key members of organization to ascertain methods to improve overall safety for employees.
- Minimized injuries and hazards in regards to personnel with creation of robust safety programs, policies and procedures.
- Prepared and maintained employee files with focus on completeness and accuracy.
- Partnered with hiring managers to support recruiting and hiring activities.
- Managed all human resource documentation, including new hire letters, employee contracts and corporate policies and procedures.
- Supervised onboarding process for newly hired employees, including distribution of all paperwork.
- Handled employee conflicts efficiently while following all company procedures.
- Worked on 401(k) administration, FMLA and workers' compensation claims and benefits.
- Created and modified job descriptions within all departments.
Human Resources and Payroll Coordinator
Tampa Bay Performing Arts Center
Tampa, FL
04.2005 - 05.2006
- Managed communication regarding employee orientation and open enrollment for benefits.
- Initialized background checks for potential new hires.
- Explained human resources policies and procedures to employees.
- Resolved personnel issues regarding human resources matters needing clarification, submissions and corrections.
- Managed employee onboarding with enriching internal and external training development of both online and traditional environments.
- Selected and interviewed candidates for all available positions.
- Advised leadership and personnel on driving HR policies, union negotiations and business strategy implementation.
- Scheduled meetings with employees to address concerns and grievances.
- Managed compensation, insurance and vacation days within employee benefits programs.
- Generated relevant paperwork and payroll reports.
- Assisted with audits by preparing accounts and providing information.
- Collaborated with employees and supervisors to immediately resolve discrepancies in timesheets.
Human Resources Generalist
Tampa Marriott Waterside
Tampa, FL
05.2004 - 04.2005
- Maintained records of payroll forms, leave notifications, employee files, benefits information and workers' compensation files.
- Facilitated delivery of HR services by establishing and maintaining positive relationships with teams and leadership across organization.
- Conducted employee hiring and exit interviews.
- Processed salary changes stemming from merit increases, promotions, bonuses and pay adjustments.
- Engaged in data collection, identifying organizational needs and development solutions.
- Aided communication between candidate and hiring manager, reaching out to candidates directly.
- Assisted with pre-screening interviews and presenting candidate recommendations to management.
- Organized and maintained confidential records for office employee files, health records and protected information.
- Created orientation checklist and reviewed with new hires.
- Facilitated new hire orientation for approximately 20 new hires per week.
Education
Certification - Executive Leadership
Cornell University
Online2018
Certification - Leading High Performing Teams
Cornell University
Online2018
MBA - Human Resources Management
Argosy University
Tampa, FL2004
Bachelor of Arts - Sociology
Stetson University
DeLand, FL05.2004
Skills
- Project Management
- Strategic Leadership
- Communication
- Diversity & Inclusion
- Change Management
- Team Leadership
- Complex Problem Solving
- Analytical Thinking
- Reliable & Trustworthy
- Business Integration
- Cross Functional Collaboration
- Employee Relations Oversight
- Hiring Trends and Analysis
- Performance Management Systems
- Employee Development
- Regulatory Compliance
- Compensation and Benefits Administration
- Payroll Administration
- Human Resources Operations
- Organizational Development
Certification
- Certified Senior Human Resources Professional, SHRM - 2018
- Certified Professional in Human Resources, HRCI - 2008
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Sr. Director, Human Resources
Crete Professionals Alliance
07.2023 - Current
Sr. Director, People & Transformation
Valet Living
03.2017 - 07.2023
Sr. Project Manager
Publix Super Markets
05.2012 - 03.2017
Human Resources Manager
Power Design
09.2009 - 05.2012
Sr. HR Administrator and Safety Manager
Tampa Bay Trane
05.2006 - 05.2009
Human Resources and Payroll Coordinator
Tampa Bay Performing Arts Center
04.2005 - 05.2006
Human Resources Generalist
Tampa Marriott Waterside
05.2004 - 04.2005
Certification - Executive Leadership
Cornell University
Certification - Leading High Performing Teams
Cornell University
MBA - Human Resources Management
Argosy University
Bachelor of Arts - Sociology
Stetson University