Jayoni Morales
San Francisco,CA
Summary
Seasoned Community Ambassador with a proven track record at City Of San Francisco, adept in data analytics and relationship building. Excelled in enhancing community engagement and safety, achieving significant improvements in resident satisfaction. Skilled in conflict resolution and strategic planning, I bring a dynamic approach to fostering community relations and driving program success.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Community Ambassador
City Of San Francisco
San Francisco, CA
01.2024 - Current
- Evaluated the success of implemented initiatives or programs by tracking key performance indicators and making data-driven recommendations for future improvements
- Collaborated with property management teams to address resident concerns promptly, ensuring satisfactory resolutions were achieved
- Developed and managed engagement metric models on successful community outreach for leadership to track progress
- Fostered positive communication between neighbors by establishing regular meetings and open forums for discussion
- Strengthened relationships between residents and local businesses through regular communication and collaboration
BBB-CA Safety/Community Ambassador
Block by Block
San Francisco, CA
08.2024 - 01.2025
- will be responsible for patrolling the streets and interacting with the public to ensure the safety and well-being of those you come into contact with.
- Duties will include observing and reporting unwanted behaviors or criminal activity, addressing unwanted activities, providing hospitality and customer service, building relationships with stakeholders, and maintaining a professional environment.
- Strong communication skills, be physically fit, and able to walk continuously during an eight-hour shift, and be able to work outdoors in all weather conditions. Speak, read, and write English, and have basic computer skills to create reports.
Ambassador
Five Keys Schools and Programs
San Francisco, CA
08.2022 - 08.2024
- Provide shelter and support services to homeless clients through the housing program.
- Promoted good customer relations and premier customer satisfaction by demonstrating a friendly demeanor and a can-do attitude.
- Greeted customers and clients to create a welcoming atmosphere.
- Resolved conflicts between staff members and community members in a diplomatic manner.
- Engaged guests in conversation to offer hospitality, aid in service recovery, and engender trust.
- Reminded patients to take prescribed medications or nutritional supplements.
- Provided tours of housing facilities to prospective tenants and answered questions about amenities.
- Guided clients through transition to independent living within community.
Courtesy Clerk
Pavilions Grocery Store
Marina del Rey, CA
04.2022 - 07.2022
- Greeted customers and provided assistance in locating items
- Inspected customer bags to ensure no shoplifting occurred
- Operated a cash register to process payments from customers
- Stocked shelves with merchandise, rotated products, and removed expired items
Custodian/Cashier
The Clean Queen Commercial & Residential Cleaning
Fresno, CA
07.2019 - 12.2020
- Cleaned building floors by sweeping mopping, scrubbing, and vacuuming
- Thoroughly scrubbed and cleaned bathroom fixtures and partitions
- Dusted all furniture and fixtures thoroughly and carefully
Education
still enrolled - high school diploma
San Francisco Sheriff'S Dept Five Keys Adult
San Francisco, CA02.2025
Skills
- Customer service Processes and procedures
- Cash Handling Policy Enforcement
- Time management
- Complex Problem-Solving
- Communication skills
- Training and mentoring
- Product Knowledge
- Technical knowledge
- Process Improvement
- Issue Resolution
- Staff Management
- Employee Performance
- Business Development Management
- Data Analytics
- Incident reporting
- Operations Management
- Security Guard License
- Strategic planning
- General security
- Schedule development
- CCTV surveillance
- Inventory control
- Detail Oriented
- Industrial hygiene
- Physical fitness
- Contract Management
- Emergency Response
- Staff Discipline
- Patrol operations
- Staff Development
- Relationship building
- Inventory oversight
- Management
- Negotiation
- Conflict resolution techniques
- Employee Motivation
- Conflict de-escalation
- Goal-Oriented
- Threat Assessment
- Threat management
- Report writing
Certification
- Guard Card
- CPR Certification
- Boiler License
Personal Information
Work Permit: Authorized to work in the US for any employer
Accomplishments
- Neighborhood emergency response team SFFD NERT
Timeline
BBB-CA Safety/Community Ambassador
Block by Block
08.2024 - 01.2025
Community Ambassador
City Of San Francisco
01.2024 - Current
Ambassador
Five Keys Schools and Programs
08.2022 - 08.2024
Courtesy Clerk
Pavilions Grocery Store
04.2022 - 07.2022
Custodian/Cashier
The Clean Queen Commercial & Residential Cleaning
07.2019 - 12.2020
still enrolled - high school diploma
San Francisco Sheriff'S Dept Five Keys Adult