Experienced Security Monitor with excellent attention to detail and a strong ability to identify potential threats. Diligently monitors surroundings to protect physical, monetary, and personnel assets. Proactively establishes policies and action plans to promote optimal team performance and ensure success. Demonstrates a solid track record of training team members on standard protocols for patrolling large crowds and ensuring the safety and security of all individuals involved.
Hi, I’m
JAYONI MORALES
San Francisco,CA
Summary
Overview
5
years of professional experience
1
Certification
Work History
City and County of San Francisco
Community Ambassadors
01.2024 - Current
Job overview
- Evaluated the success of implemented initiatives or programs by tracking key performance indicators and making data-driven recommendations for future improvements.
- Collaborated with property management teams to address resident concerns promptly, ensuring satisfactory resolutions were achieved.
- Developed and managed engagement metric models on successful community outreach for leadership to track progress.
- Fostered positive communication between neighbors by establishing regular meetings and open forums for discussion.
- Strengthened relationships between residents and local businesses through regular communication and collaboration.
- + Type or edit your work history here
Five Keys Schools and Programs
Ambassador
08.2022 - 08.2024
Job overview
- I work for the housing program where we help the homeless, get housing and provide shelters and resources for the homeless client.
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
- Greeted customers and clients to create welcoming atmosphere.
- Resolved conflicts between staff members and community members in diplomatic manner.
- Engaged guests in conversation to offer hospitality, aid in service recovery and engender trust.
Pavilions Grocery Store
Courtesy Clerk
04.2022 - 07.2022
Job overview
- Greeted customers and provided assistance in locating items.
- Inspected customer bags to ensure no shoplifting occurred.
- Operated a cash register to process payments from customers.
- Stocked shelves with merchandise, rotated products, and removed expired items.
The Clean Queen Commercial & Residential Cleaning
Custodian/Cashier
07.2019 - 12.2020
Job overview
- Cleaned building floors by sweeping mopping, scrubbing, and vacuuming.
- Thoroughly scrubbed and cleaned bathroom fixtures and partitions.
- Dusted all furniture and fixtures thoroughly and carefully.
Education
5 Keys Schools and ProgramsSan Francisco, CA
High School
University Overview
Skills
- Customer service
- Cash Handling
- Time management
- Communication skills
- Product Knowledge
- Process Improvement
- Staff Management
- Business Development
- Data Analytics
- Operations Management
- Strategic Planning
- Schedule development
- Inventory Control
- Industrial hygiene
- Contract Management
- Staff Discipline
- Staff Development
- Inventory Oversight
- Negotiation
- Employee Motivation
- Goal-Oriented
- Processes and procedures
- Policy Enforcement
- Complex Problem-Solving
- Training and mentoring
- Technical knowledge
- Issue Resolution
- Employee Performance Management
- Incident Reporting
- Security Guard License
- General security
- CCTV Surveillance
- Detail Oriented
- Physical Fitness
- Emergency Response
- Patrol operations
- Relationship building and management
- Conflict resolution techniques
- Conflict de-escalation
- Threat Assessment
- Threat Management
- Report Writing
Certification
CPR Certification
Personal Information
Personal Information
Authorized to work in the US. 20 , Male , Puerto Rican German and African American.
Timeline
Community Ambassadors
City and County of San Francisco
01.2024 - Current
Ambassador
Five Keys Schools and Programs
08.2022 - 08.2024
Courtesy Clerk
Pavilions Grocery Store
04.2022 - 07.2022
Custodian/Cashier
The Clean Queen Commercial & Residential Cleaning
07.2019 - 12.2020
5 Keys Schools and Programs
High School