Jaysa Harrison

• Pivotal Role in Opening & Revitalizing Operations : Integral member of the original opening team; took charge of re-structuring and revitalizing the bar's operations after an initial decline. Spearheaded the creation of essential documentation, policies, and procedures to protect the business and its employees.
• Menu Development & Cocktail Innovation : Designed and curated the bar's menus from scratch, incorporating fresh, hand-made juices, syrups, and cordials. Led the team through extensive cocktail experimentation to create balanced, signature drinks.
• Staff Management & Development : Managed, trained, and coached a team of bartenders, servers, and prep staff. Conducted onboarding, developed training programs on mixology, customer service, and safety protocols.
• Operational Oversight : Directed all bar operations, including inventory management, ordering, and vendor negotiations. Maintained optimal stock levels, minimized waste, and ensured compliance with health and safety regulations.
• Financial & Performance Management : Analyzed sales, expenses, and profitability. Implemented strategies to boost revenue and reduce costs, ensuring the bar's financial health.
• Customer Experience & Conflict Resolution : Fostered a positive, welcoming environment, proactively addressing customer concerns and ensuring a high level of satisfaction.
• Event Promotion & Marketing : Collaborated with the marketing team on campaigns and promotions to drive foot traffic, leveraging social media and email marketing to boost visibility and sales.
• Problem-Solving & Adaptability : Took on bartending duties during busy periods, staff shortages, or special events to ensure seamless service and operational flow.

• Conducted personalized consultations with clients to provide comprehensive information on available life insurance products and policies, tailoring recommendations to meet individual needs.
• Assessed clients' financial situations and long-term goals, identifying gaps in existing coverage and aligning appropriate insurance solutions to ensure optimal protection and financial security.
• Delivered detailed product explanations, including policy benefits, terms, and exclusions, effectively addressing questions and concerns to help clients make informed decisions.
• Analyzed clients' existing coverage and financial goals to recommend strategic adjustments and new products, ensuring seamless alignment with their evolving needs.
• Managed client portfolios, maintaining long-term relationships by offering ongoing policy reviews and adjustments to reflect changing life circumstances and financial objectives.
• Demonstrated strong sales skills by converting leads into loyal clients, consistently meeting and exceeding sales targets.
• Stayed current with insurance industry trends, market conditions, and regulatory changes through continuing education courses, ensuring compliance and industry expertise.

• Supervised staff of 30+ through motivational coaching and effective training programs for service and sales techniques.
• Drove excellent customer service through coaching, role modeling and incorporating customer feedback to reinforce and improve quality of service.
• Adhered to safe work practices, food safety regulations and corporate guidelines.
• Handled complaints, settled disputes and resolved grievances to maintain customer satisfaction.
• Created and distributed staff schedules and maintained time cards to facilitate efficient payroll process.
• Managed inventory through effectively ordering and stocking uniforms, linens, beverages and front of house supplies.
• Performed cash handling activities and secured nightly bank deposits.
• Controlled cash and credit receipts by adhering to cash handling and reconciliation procedures to comply with company policies and procedures.

• Dean's List [Fall 2020 - Current]
• The Honor Society of Phi Kappa Phi Member
• National Society of Leadership and Success Presidential Member

Relevant Coursework:

• Computer Organization & Architecture
• Data Structures and Algorithm Analysis
• System Programming in Unix
• Programming Concepts & Methodology
• Business and Computer Ethics

• Valedictorian, 4.0 GPA
• Academic Honors and Outstanding Attendance - Dr. Richard Pan, Sixth Senate District
• Perfect Attendance and Outstanding Academic Achievement - Kevin McCarthy, California State Assemblymember, Seventh District
• Outstanding Achievement and Perfect Attendance - Allen Wayne Warren, Councilmember, City of Sacramento, District 2