BILLY BURNETT
Georgetown
Summary
Results-driven Operations and Customer Experience Professional skilled in team leadership, workflow optimization, and high-quality service delivery. Expertise in trend analysis, inventory management, and revenue enhancement. Strong communicator with a focus on data accuracy and detail-oriented solutions. Proficient in Microsoft Office, Excel, and POS systems, with a quick adaptability to remote collaboration and digital platforms.
Overview
8
8
years of professional experience
Work History
Bar Manager
Down South Cajun Eats
02.2025 - Current
- Increased bar profitability by 6% through cost control, strategic pricing, and promotions
- Developed cocktail menus based on demand trends and profitability
- Maintained accurate liquor, beer, and wine inventory and reduced shrinkage
- Trained, supervised, and scheduled bar staff to ensure efficient service and compliance
- Resolved guest concerns professionally while maintaining high customer satisfaction
Server
Alamo Drafthouse
07.2024 - 04.2025
- Managed service for approximately 100 guests per night with team coordination
- Greeted guests, took accurate orders, and ensured enjoyable dining experience
- Recommended menu items tailored to customer preferences, enhancing satisfaction
- Handled cash and card transactions with speed and accuracy
Merchandiser
O'Reilly Auto Parts
01.2023 - 06.2024
- Optimized product presentation to align with customer preferences
- Stocked and organized merchandise to enhance product visibility
- Maintained accurate inventory numbers through shipment processing and cycle counts
- Supported district inventory audits to ensure accuracy across multiple stores
Bartender
Easy Tiger
03.2021 - 01.2023
- Delivered attentive customer service, enhancing guest experience in fast-paced environment
- Ensured clean and organized bar area, contributing to operational efficiency
- Executed point-of-sale transactions efficiently, supporting smooth checkout process
Security Supervisor / Bartender
Empire
09.2018 - 02.2021
- Led a team of security personnel to ensure patron safety and policy compliance
- Served as primary communication link between security staff and management to facilitate information flow
- Trained new staff on procedures, safety protocols, and customer interaction to ensure high service standards
- Assisted bar staff during busy shifts to enhance customer service and operational efficiency
Skills
- Operations management
- Inventory management
- Project management
- Sales trend analysis
- Budget management
- Office Excel proficiency
- Task prioritization
- Conflict resolution
- Client success
- Data entry
- Communication skills
Timeline
Bar Manager
Down South Cajun Eats
02.2025 - Current
Server
Alamo Drafthouse
07.2024 - 04.2025
Merchandiser
O'Reilly Auto Parts
01.2023 - 06.2024
Bartender
Easy Tiger
03.2021 - 01.2023
Security Supervisor / Bartender
Empire
09.2018 - 02.2021