Tony Commings
Plano,TX
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Reliable and hardworking professional works autonomously or in teams to serve several customers per shift. Experience managing staff and day-to-day operations. Thriving interpersonal and multitasking skills honed in fast-paced customer-focused environment.
Overview
18
18
years of professional experience
Work History
Bar Manager
Dave & Buster's
Dallas , TX
12.2023 - Current
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Trained new employees to perform duties.
- Coordinated with chefs on food pairings for cocktails or beer selections.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Reorganized bar stations to streamline service flow.
- Ordered and maintained an adequate supply of alcoholic beverages, glassware, garnishes, ice, napkins, straws and other items needed for drinks.
- Increased profits by overseeing inventory and strategically increasing menu prices.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Restocked beer and liquor regularly and after special events.
- Coached staff on strategies to enhance performance and improve customer relations.
- Inspected dining and serving areas for cleanliness and proper setup.
- Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
General Manager
Five Guys
Carrollton, TX
03.2021 - 12.2023
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Ensured compliance with local health department regulations regarding food safety standards.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
- Trained employees on duties, policies and procedures.
- Recruited, interviewed and hired qualified staff for open positions.
- Created schedules and monitored payroll to remain within budget.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Monitored progress by establishing plans, budgets and measuring results.
Assistant General Manager
TGI Fridays
Dallas, TX
06.2020 - 03.2021
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Handled scheduling for store shifts to achieve adequate staffing.
- Maintained inventory by checking merchandise to determine levels.
- Coached and developed store associates through formal and informal interactions.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Implemented successful business strategies to increase revenue and target new markets.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Delegated work to staff, setting priorities and goals.
- Provided training to new employees on company policies and procedures.
General Manager
Wingstop
San Diego, CA
06.2016 - 05.2020
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
- Trained employees on duties, policies and procedures.
- Recruited, interviewed and hired qualified staff for open positions.
- Created schedules and monitored payroll to remain within budget.
- Supervised employees through planning, assignments and direction.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Supervised employees through planning, assignments, and direction.
Bar Manager
Phil’s BBQ
San Diego, California
02.2012 - 06.2016
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Trained new employees to perform duties.
Hospital Corpsman Second Class
US Navy
Bremerton, Washington
12.2006 - 12.2011
- Instructed sailors on proper sanitation techniques to prevent the spread of infection.
- Maintained health records for marine platoons.
- Reported infectious disease cases to appropriate medical authorities.
- Determined extent of injuries and illnesses to establish treatment priorities.
- Positioned patients in preparation for treatment and transport.
- Observed, recorded and reported patients' condition or injury and treatment provided.
Education
Bachelor of Arts - Business Administration And Management
Lincoln University
Jefferson City, MO05.2006
Skills
- Staff Supervision
- Branding
- Program Administration
- Advertising and Marketing
- P&L Management
- Customer Retention
- Sales
- Schedule Management
- Workflow Planning
- Staffing
- Operations Management
- Administrative Skills
- Recruitment
- Team Leadership
- Training and Development
- Problem Resolution
- Leadership and Team Building
- Leader
- Team Player
- Labor Cost Controls
- Marketing
- ServSafe compliance
- Cocktail development
- FOH operations oversight
- Foodservice management
- Shift scheduling
- Labor cost control
- Marketing and sales experience
- Mixology expertise
- Relationship building
Timeline
Bar Manager
Dave & Buster's
12.2023 - Current
General Manager
Five Guys
03.2021 - 12.2023
Assistant General Manager
TGI Fridays
06.2020 - 03.2021
General Manager
Wingstop
06.2016 - 05.2020
Bar Manager
Phil’s BBQ
02.2012 - 06.2016
Hospital Corpsman Second Class
US Navy
12.2006 - 12.2011
Bachelor of Arts - Business Administration And Management
Lincoln University