Jaysen Hoezee
Holland
Summary
Detail-oriented individual with a strong background in quality control and staff training. Known for resolving customer complaints and maintaining high standards, ready to drive operational excellence in a dynamic environment.
Overview
7
7
years of professional experience
Work History
Certified Trainer
Potbelly's Sandwich Shop
Holland, MI
07.2024 - 05.2026
- Trained new team members on cooking techniques and operational procedures.
- Resolved customer complaints promptly, enhancing overall dining experience and satisfaction.
- Successfully managed inventory and reduced waste by carefully monitoring food usage and rotating stock.
- Handled high-pressure situations calmly and professionally, maintaining focus on completing tasks efficiently without compromising quality.
- Supported overall restaurant success through cross-training in various positions when necessary to provide adequate coverage during busy times.
Line Operator
Hudsonville Ice Cream
Holland, MI
11.2023 - 01.2024
- Operated ice cream production equipment to ensure efficient workflow and product quality.
- Assisted in inventory management, ensuring adequate supplies for uninterrupted production cycles.
Shift Leader
Culver's Restaurant
Holland, MI
06.2019 - 08.2022
- Trained new staff on operational procedures and customer service excellence.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Demonstrated exceptional multitasking abilities by overseeing multiple cooking stations simultaneously while maintaining quality control standards.
Education
High School Diploma -
West Ottawa High School
Holland, MI05-2022
Skills
- Performance assessment
- Coaching techniques
- Training needs analysis
- Public speaking
- Food preparation
- Quality control
Timeline
Certified Trainer
Potbelly's Sandwich Shop
07.2024 - 05.2026
Line Operator
Hudsonville Ice Cream
11.2023 - 01.2024
Shift Leader
Culver's Restaurant
06.2019 - 08.2022
High School Diploma -
West Ottawa High School