Jaysha Ozoemenam
San Antonio,TX
Summary
Dedicated and respected professional with 10 years of experience helping employers obtain positive change within the workplace by promoting the hope for a brighter future with any company where I reside.
Experienced with training and developing call center teams to achieve optimal performance. Utilizes effective communication and leadership skills to enhance team efficiency and customer satisfaction. Knowledge of designing and implementing comprehensive training programs that align with organizational goals.
Overview
15
15
years of professional experience
Work History
Call Center Trainer
Indiana Family Social Services Association (FSSA)
03.2017 - 11.2025
- Stay updated on company products, services, policies, and procedures to provide knowledgeable support
- Conducted regular assessments of training effectiveness, adapting materials based on participant feedback and performance metrics.
- Utilized learning management systems to track employee progress and deliver ongoing training resources effectively.
- Analyzed call center performance data to inform training strategies, aligning programs with organizational goals and objectives.
Marketing Project Manager
Sterling Care Agency
03.2011 - 06.2017
- Conducted market research and competitive analysis to inform pricing and positioning strategies.
- Collaborated with sales teams to create targeted materials that support client engagement and conversion efforts.
- Enhanced brand positioning through comprehensive market research and competitor analysis.
Resume Building Instructor (Internship)
Work One
01.2011 - 03.2011
- Assisted job seekers with properly arranging their cover letter and resumes
- Conducted Workplace Communication workshops weekly
- Assisted job seeker with mock interview trials to help build them for success
- Participated in team building trainings within the company
- Provided direction and guidance to job seekers on performance management, goal setting, professional development.
Education
Bachelor of Science - Business Analytics
University of Phoenix
High School Diploma - undefined
R. Nelson Snider High School
06.2011
Skills
Marketing analytics
Timeline
Call Center Trainer
Indiana Family Social Services Association (FSSA)
03.2017 - 11.2025
Marketing Project Manager
Sterling Care Agency
03.2011 - 06.2017
Resume Building Instructor (Internship)
Work One
01.2011 - 03.2011
High School Diploma - undefined
R. Nelson Snider High School
Bachelor of Science - Business Analytics
University of Phoenix