Jayson Carpenter
Cary,NC
Summary
Seasoned Customer Service Representative with unmatched customer service record and successful strategic development. Develops strong working relationships with teams to boost performance and meet objectives.
Overview
4
4
years of professional experience
Work History
Customer Service
Starbucks
03.2020 - 10.2023
- Developed strong communication and organizational skills through working on group projects.
- Managed time efficiently in order to complete all tasks within deadlines.
- Consistent multi-tasking, primarily customer service and payment through drive-thru window
- Entrusted with both opening and closing tasks, earned quarterly partner award during first quarter of employment due to professionalism and hard work ethic
- Documented many Google reviews calling me out by name for noticeably going above and beyond my assigned tasks.
- Self-motivated, with strong sense of personal responsibility.
- Identified issues, analyzed information and provided solutions to problems.
- Regularly participated in training sessions to stay updated on industry regulations, ensuring compliance throughout day to day processes.
Back of House Employee
Cinnaholic
01.2020 - 08.2020
- Ensured consistent food quality by strictly adhering to recipes and cooking procedures.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
Pre-Closer Grill Employee
McDonald's
09.2019 - 11.2019
- Operated and maintained grills, fryers and other miscellaneous stations, general cleaning, moving heavy boxes containing products from freezers to my workstation, and conducting tasks necessary for pre-closing.
Education
Associate of Applied Science in Data Analytics -
Wake Tech
Cary, NC06.2017
High School Diploma -
Northwood High
Pittsboro, NC06.2017
Skills
- Conflict Mediation
- Quality Control
- Professionalism
- Dependable and Responsible
- Friendly, Positive Attitude
- Technologically Proficient
Timeline
Customer Service
Starbucks
03.2020 - 10.2023
Back of House Employee
Cinnaholic
01.2020 - 08.2020
Pre-Closer Grill Employee
McDonald's
09.2019 - 11.2019
Associate of Applied Science in Data Analytics -
Wake Tech
High School Diploma -
Northwood High