Summary
Overview
Work History
Education
Skills
Certification
Branding Statement
Timeline
Generic

Jayson Cromly

management
Udall,KS

Summary

Highly detail-oriented and professional branch manager successful at meeting and exceeding branch goals. Expertise in customer service relations and sales management; Dedicated to increasing efficiency, streamlining procedures and improving employee morale with hands-on leadership style.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Branch Manager

TK Elevator
Wichita, KS
01.2016 - 01.2023
  • Oversaw all day-to-day operations, including communication of company policies and providing direction and training, driving revenue growth.
  • Created positive work environment by setting expectations for safety, work ethic, and culture for branch success.
  • Managed union and non-union employee performance process
  • Reviewed and approved merit increases performance KPIs to include over scale compensation with union employees.
  • 5M – doubled – working with employees, selling, follow up, customer service.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Engaged employees in business processes with positive motivational techniques.

Branch Manager

ThyssenKrupp Aerospace
Park City, KS
01.2012 - 01.2016
  • Managed day-to-day operations of aerospace company.
  • Engaged employees in business processes with positive motivational techniques.
  • Maintained friendly and professional customer interactions.
  • Created reports about progress, budgets, and other issues related to functioning and success of branch.
  • Monitored and managed progress of projects to ensure all deadlines and requirements were met.
  • Developed and implemented new safety procedures to reduce risks
  • Coordinated activities related to production responsibilities such as planning, organization, development, and training
  • Addressed business inquiries from customers and team members in timely and professional manner.
  • Assisted in employee recruitment, performance evaluation, promotion, retention and termination activities.
  • Assisted with process improvement in support of lean manufacturing.
  • Recommend cost-reduction initiatives while maintaining productivity and quality, and accordingly develop action plans.
  • Provided direction and decision-making for wide variety of unplanned issues that required immediate attention.
  • Maintained overall vision that supports company mission by communicating with employees on regular basis, (i.e., shop meetings, small group activities, and individually)
  • Ensured adherence to production safety and health standards, policies and procedures.
  • Provided conduit between sales personnel and warehouse supervision.
  • Scheduled and communicated all processes and commodities in branch.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective action.
  • Navigated all required SAP screens and data to complete branch shipping tasks.
  • Analyzed and resolved order and shipping problems.
  • Completed reports to reflect compliance to company’s standards.
  • Assessed employee performance and developed improvement plans.

Branch Manager

ThyssenKrupp Aerospace
Montreal, QC
01.2007 - 01.2012
  • Provided emergency response management to at risk aerospace plant.
  • Assumed Branch Manager role after 2 weeks of service.
  • Applied lean measures and quality accountability to course correct supply chain processes and maintain contract viability.
  • Implemented multi-level training processes, including mentor program and Human Resources collaboration.
  • Maintained and negotiated new statements of work for 5 years, resulting in necessity to move into larger building.
  • Implemented just-in-time program while maintaining on-time delivery for all plant operations.
  • Secured new contracts.
  • Maintained employees by creating positive work environment and team building opportunities.
  • Collaborated with quality director to maximize branch performance.

Education

Bachelor of Science (BS) - Psychology

Cleveland State University
Cleveland, OH

Skills

  • Report Documentation
  • Leadership
  • Relationship Management
  • Presentations
  • Financial Analysis
  • Staff Supervision
  • Client Acquisition
  • Goals and Performance

Certification

  • Performance Businesses, Module 1, European School of Management and Technology, 2016-01-01
  • Leadership Elite Certification, Center for Management Development, W. Frank Barton School of Business, WSU, 2016-01-01
  • OSHA 30 Certification, 2017-01-01

Branding Statement

Professional, skilled and experienced in the practical application of process improvement, change management, and organizational leadership. 

Focus on hands on interaction with employees and customer, creating a positive work environment.

Timeline

Branch Manager

TK Elevator
01.2016 - 01.2023

Branch Manager

ThyssenKrupp Aerospace
01.2012 - 01.2016

Branch Manager

ThyssenKrupp Aerospace
01.2007 - 01.2012

Bachelor of Science (BS) - Psychology

Cleveland State University

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Jayson Cromlymanagement