Jayson Dale
Area Manager - East Arizona Area
Queen Creek,AZ
Summary
Seasoned professional in general and operations management with comprehensive experience leading teams, optimizing processes, and implementing cost-effective strategies. Skilled in strategic planning, staff development, and operational efficiency, consistently improving workflow and reducing costs. Proven track record of enhancing overall business performance through effective leadership and innovative problem-solving. Quality focused Store Manager skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success.
Overview
20
20
years of professional experience
Work History
Area Manager
Dunn-Edwards Paints
Phoenix, Arizona
03.2015 - Current
- Mentored team members by demonstrating best practices for sales and customer service.
- Resolved conflicts between employees or customers in a professional manner.
- Scheduled regular meetings with store teams to discuss objectives, performance metrics and customer feedback.
- Supervised business functions, employee staffing, customer retention and financial accountability for stores.
- Promoted positive customer service experiences by promptly resolving conflicts.
- Implemented new processes and procedures tactfully and passionately.
- Coached Store Managers on developing effective sales strategies and building customer loyalty.
- Oversaw the recruitment process for new staff members including interviewing and training.
- Analyzed financial data such as sales reports, budgets and payroll records to identify areas of improvement.
- Implemented training initiatives to coach staff on best practices and protocols for enhanced profitability.
- Aligned procedures and protocols with changing business demands.
- Inspected store facilities regularly to ensure compliance with safety regulations and standards.
- Cultivated positive rapport with associates and team leadership.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
Multiple Store Manager
Dunn-Edwards Paints
Scottsdale, AZ
05.2005 - 03.2015
- Trained and mentored associates to teach daily tasks and procedures.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Ensured compliance with safety regulations and company policies.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
Education
Nordhoff High School
Ojai, CA06-1992
Skills
- Personnel development
- Store operations oversight
- Operational budgeting
- Team building and leadership
- Financial operations management
- Strategic thinker
- Inventory control
- Process improvements
- Documentation and reporting
- Recruiting and hiring
Key Achievements
- Spearheaded and continuously maintain company color technician training program, Color Pro, which has improved overall efficiency and established consistency in standards across company.
- Led East Arizona to be the top performing Area in sales and KPI performance in company for the majority of the last 10 years.
- 2 x Manager Excellence Award winner
- ACE Award Winner - 1st Place 151
- Distinguished Service Award winner - 2010
Timeline
Area Manager
Dunn-Edwards Paints
03.2015 - Current
Multiple Store Manager
Dunn-Edwards Paints
05.2005 - 03.2015
Nordhoff High School