Summary
Overview
Work History
Education
Skills
Academy Awards
Timeline
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Jayson Diaz

Ridgefield Park

Summary

As a dedicated professional with experience as a Special Police Officer 2 at West New York Police Department. I have been enhancing my effective law enforcement skills and duties. Recognized for exceptional reliability and improving public safety during events. Proven ability to resolve conflicts and elevate customer satisfaction in diverse environments. Offering a strong sense of trustworthiness and proving to customers and other staff members that I am a dependable employee.

Overview

1
1
year of professional experience

Work History

Special Police Officer 2

West New York Police Department
12.2024 - Current
  • Improved overall security at various locations by implementing access control measures and monitoring CCTV systems.
  • Maintained order during special events, ensuring a safe environment for attendees and participants.
  • Managed traffic flow during incidents or emergencies, directing drivers safely around affected areas while minimizing congestion.
  • Responded to emergency calls to provide assistance to citizens in need.

Customer Service Associate

Walmart
01.2024 - 06.2024
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
  • Collaborated with product team to communicate customer feedback, leading to improved product offerings.
  • Handled billing and payment issues by following guidelines and resolving disputes.
  • Resolved customer complaints, leading to noticeable improvement in customer satisfaction scores.

Education

High School Diploma -

Ridegfield Park Jr. Sr. Highschool
1 Ozzie Nelson Dr. Ridgefield Park NJ, 07660
06-2023

Skills

  • Traffic enforcement
  • Physical fitness
  • Defensive tactics
  • Mental alertness
  • Vehicle operation
  • Crime prevention
  • Security management
  • Firearms proficiency
  • Radio communication
  • Reliability
  • Critical thinking
  • Active listening

Academy Awards

During my time at the Hudson County Public Safety Training Center I was the youngest to graduate during my class of 007 and was one of the few people to have been awarded not one but two awards. I was given the Defensive Tactics award for displaying the best fight drive and skill throughout the academy. My second award that was given to me was the Got Your Six award. This award is given to any recruit who can complete a 1.5 mile run in 10:30 or less, complete 15 pull ups, 30 dips, 50 pushups and finally you have to complete a run from one side of the building to the other side up and down the hill into the gym, pick up another recruit take them to the other side of the gym behind cover and administer a tourniquet onto their leg properly with two minutes. I was one of four to have completed this during my academy class. 

Timeline

Special Police Officer 2

West New York Police Department
12.2024 - Current

Customer Service Associate

Walmart
01.2024 - 06.2024

High School Diploma -

Ridegfield Park Jr. Sr. Highschool
Jayson Diaz