Jayson Hays
Phoenix
Summary
Knowledgeable Store Manager with proven background in managing retail operations and leading teams to success. Known for optimizing store layouts and improving customer satisfaction through effective merchandising strategies. Demonstrated ability in team leadership and inventory management.
Experienced with operational management, team leadership, and customer service excellence. Utilizes strategic planning and problem-solving to enhance store efficiency. Track record of achieving sales targets and maintaining high standards in store presentation.
Overview
11
11
years of professional experience
Work History
Store Manager
Brake Masters
Laveen, AZ
12.2023 - 12.2025
- Assisted in daily store operations, ensuring smooth customer service and efficient inventory management.
- Supported staff training initiatives to enhance team performance and service quality.
- Learned and utilized point-of-sale systems for processing transactions accurately and efficiently.
- Maintained store cleanliness and organization, contributing to a positive shopping environment.
District Manager
Big Brand Tire
Phoenix, AZ
03.2021 - 10.2023
- Implemented strategic sales initiatives to enhance market penetration across multiple districts.
- Analyzed performance metrics to identify areas for operational improvement and drive sales growth.
- Coordinated training programs for district staff to ensure adherence to company standards and policies.
- Cultivated relationships with key stakeholders, enhancing collaboration and communication across teams.
- Conducted regular audits of store operations to maintain compliance with corporate guidelines and optimize performance.
- Developed district-wide marketing campaigns, increasing brand visibility and customer engagement in local markets.
- Streamlined inventory management processes, reducing stock discrepancies and improving turnover rates.
- Mentored junior managers on leadership skills, fostering a culture of excellence within the district team.
- Supervised various locations, enforcing high-quality standards of operation.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
Store Manager
S&s Tire And Auto
Goodyear, AZ
04.2015 - 03.2023
- Assisted in daily store operations, ensuring smooth customer service and efficient inventory management.
- Supported staff training initiatives to enhance team performance and service quality.
- Learned and utilized point-of-sale systems for processing transactions accurately and efficiently.
- Maintained store cleanliness and organization, contributing to a positive shopping environment.
- Engaged with customers to address inquiries, fostering a welcoming atmosphere.
- Collaborated with team members on promotional displays to increase product visibility and sales.
- Monitored stock levels, reporting discrepancies to ensure optimal inventory management practices.
- Participated in team meetings, sharing insights to improve workflow and customer satisfaction strategies.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
Education
High School Diploma -
Alhambra High
Phoenix, AZ03-1991
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Training and mentoring
- Store opening and closing
- Team leadership
- Friendly and positive
- Outstanding communication skills
- Team leadership and coaching
- Inventory management
- Retail inventory management
- Shift scheduling
- Employee training
- Inventory control
Accomplishments
- Exceeded monthly store sales goals 8-12 months in a row.
- Supervised team of 147 staff members.
- Recruited 8 successful new managers within one year.
- Documented and resolved delivery distribution which led to better tire sales throughout the entire company.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Store Manager
Brake Masters
12.2023 - 12.2025
District Manager
Big Brand Tire
03.2021 - 10.2023
Store Manager
S&s Tire And Auto
04.2015 - 03.2023
High School Diploma -
Alhambra High