Jayson Kish
Pittsburgh,PA
Summary
Accomplished Mac Solutions Engineer with a proven track record specializing in integrating and managing macOS ecosystems within diverse IT environments. Expert in Jamf Pro and adept at problem solving complex IT environments. Demonstrated success in enhancing system reliability and user satisfaction through innovative technical support and cross-functional collaboration.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Mac Solutions Engineer
Digital Fix Consulting
08.2020 - Current
- Designed and managed internal IT operations that featured Google Workspace, Jamf, and Jira.
- Provided technical support to field technicians, troubleshooting and resolving issues in real time.
- Engineering support for client solutions through testing and model building.
Systems Engineer
DICK's Sporting Goods
12.2012 - 06.2020
- Main IT architect for company's macOS ecosystem. Designed, tested, and maintained enterprise size environment.
- Established infrastructure for seamless integration into predominantly Windows environment.
- Managed devices using Jamf Pro, Jamf Connect, and Jamf Protect with Jamf certifications 100, 200, 300, and 370.
- Analyzed system requirements, developing tailored solutions that met or exceeded client expectations.
- Maintained up-to-date knowledge of emerging technologies, incorporating innovative solutions into existing systems when appropriate.
- Spent time as Customer Reliability Engineer supporting customer-facing systems. Troubleshooting and resolving technical issues while collaborating with cross-functional teams to improve performance and user experience.
- Provided technical support to internal teams using BMC Remedy ITSM for fast ticket resolution.
Genius
Apple
08.2005 - 06.2010
- Provided exceptional customer service as the first point of contact for clients, resolving inquiries efficiently while maintaining a professional demeanor.
- Delivered high-quality technical support and customer service at Apple's Genius Bar, resolving complex hardware and software issues for macOS and iOS users.
- Trained customers and staff on best practices and product functionalities, enhancing overall customer experience.
Education
Associate of Science - Software Development
Community College of Allegheny County
Pittsburgh, PA06-2019
Skills
- 1Password for Business
- Adobe Creative Cloud
- Apple Business Manager
- Apple Developer Program
- AppleSeed for IT
- Bash
- Bitbucket
- BMC Remedy ITSM
- Cherwell IT Service Management
- Confluence
- Cisco AnyConnect
- Docker
- Elastic Stack
- Fleet
- Google Cloud Platform / Enterprise / Workspace
- HP Service Manager
- Jamf Connect / Pro / Protect
- Jira / Jira Service Management
- Kubernetes
- Linux
- Microsoft 365 / Active Directory / Azure / Teams / Windows / Windows Server
- osquery
- SimpleMDM
- Slack
- Swift
- Ubuntu
- Universal Type Server
- Xcode
Certification
- Jamf 100 / 200 / 300 / 370
- Apple Certified Support Professional
Timeline
Mac Solutions Engineer
Digital Fix Consulting
08.2020 - Current
Systems Engineer
DICK's Sporting Goods
12.2012 - 06.2020
Genius
Apple
08.2005 - 06.2010
- Jamf 100 / 200 / 300 / 370
- Apple Certified Support Professional
Associate of Science - Software Development
Community College of Allegheny County
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