Joe Tran
Germantown
Summary
Forward-thinking Mac Specialist bringing many years of expertise to the Information Technology sector of businesses. Cultivates rapport with individuals to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies. Proficient in Jamf Pro as well as the many areas within IT operations.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Mac Engineer / Mac Systems Administrator
United States Naval Observatory
Washington D.C.
01.2023 - Current
- Provided hardware and software support for all Mac end users
- Developed new Jamf instances to administer all Mac assets
- Developed Jamf PreStages, Policies, and Configuration Profiles to manage all Mac assets
- Created new packages and scripts to upload into Jamf Pro using Jamf applications such as Composer, Jamf Admin, Privacy Preferences Policy Control Utility (PPPC Utility), etc.
- Created patching techniques and restrictions to make sure that all devices are compliant
- Created Security Technical Implementation Guides (STIGs) to deploy to all Mac assets to meet DoD requirements
- Provisioned new hardware and performed deployments to all end users
- Created Standard Operating Procedures (SOPs) for all Mac processes
- Managed and attended to all trouble tickets using Remedy
- Provided admin support within Active Directory for all end users
- Trained and mentored competent and flexible workforce to meet project needs and promote positive work environment
- Provided input to team lead regarding areas for process and procedural improvement
- Prepared action plans for problematic processes and assets
IT Support Analyst
FGS Global
Washington D.C.
10.2022 - 01.2023
- Provided hardware and software support for all end users
- Provided Jamf Pro configuration and end user support with limited privileges
- Provisioned new hardware and performed deployments to all end users
- Provided conference room support for all scheduled meetings and events
- Provided admin support using OKTA for all end users
- Managed all email distribution groups within Microsoft 365 with administrator privileges
- Created Standard Operating Procedures (SOPs) for all processes
- Managed and attended to all trouble tickets using Fresh Service
- Provided admin support within Active Directory for all end users
- Trained and mentored competent and flexible workforce to meet project needs and promote positive work environment
- Provided input to team lead regarding areas for process and procedural improvement
- Prepared action plans for problematic processes and assets
IT Specialist
Catalyst Campus For Technology & Innovation
College Park, MD
03.2021 - 10.2022
- Provided admin support for all Mac/iOS end users using Mosyle MDM
- Developed policies and configuration profiles to deploy to Mosyle MDM
- Acted as the temporary Site Manager by providing all high level support for our government and industry clients
- Provisioned new hardware and performed deployments to all end users
- Provided conference room support for all scheduled meetings and events
- Created Standard Operating Procedures (SOPs) for all processes
- Managed and attended to all trouble tickets using Fresh Service
- Provided admin support within Active Directory for all end users
- Trained and mentored competent and flexible workforce to meet project needs and promote positive work environment
- Provided input to team lead regarding areas for process and procedural improvement
- Prepared action plans for problematic processes and assets
Mac Systems Administrator
Joint Service Provider At United States Pentagon
Washington D.C.
08.2020 - 03.2021
- Provided hardware and software support for all Mac/iOS end users
- Provided Jamf Pro configuration and end user support with limited privileges
- Provisioned new hardware and performed deployments to all end users
- Provided conference room support for all scheduled meetings and events
- Created Standard Operating Procedures (SOPs) for all Mac processes
- Managed and attended to all trouble tickets using Remedy
- Provided admin support within Active Directory for all end users
- Trained and mentored competent and flexible workforce to meet project needs and promote positive work environment
- Provided input to team lead regarding areas for process and procedural improvement
- Prepared action plans for problematic processes and assets
IT Support Analyst
National Institutes Of Health, NIH
Bethesda, MD
10.2018 - 08.2020
- Provided hardware and software support for all end users
- Provided Jamf Pro configuration and end user support with limited privileges
- Provisioned new hardware and performed deployments to all end users
- Provided conference room support for all scheduled meetings and events
- Created Standard Operating Procedures (SOPs) for all processes
- Managed and attended to all trouble tickets using Service Now
- Provided admin support within Active Directory for all end users
- Trained and mentored competent and flexible workforce to meet project needs and promote positive work environment
- Provided input to team lead regarding areas for process and procedural improvement
- Prepared action plans for problematic processes and assets
IT Support Administrator
The Henry M. Jackson Foundation
Bethesda, MD
06.2018 - 10.2018
- Provided hardware and software support for all end users
- Provisioned new hardware and performed deployments to all end users
- Provided conference room support for all scheduled meetings and events
- Created Standard Operating Procedures (SOPs) for all processes
- Managed and attended to all trouble tickets using Service Now
- Provided admin support within Active Directory for all end users
- Trained and mentored competent and flexible workforce to meet project needs and promote positive work environment
- Provided input to team lead regarding areas for process and procedural improvement
- Prepared action plans for problematic processes and assets
Smart Home Expert
Amazon Corporate
McLean, VA
12.2017 - 06.2018
- Scheduled and performed all in-home consultations and installation appointments with Smart Home customers
- Provided troubleshooting support for all Smart Home customers having issues with their devices
- Performed installations and configurations during Smart Home Community partnership projects
- Created Standard Operating Procedures (SOPs) for all processes
- Trained and mentored competent and flexible workforce to meet project needs and promote positive work environment
- Provided input to team lead regarding areas for process and procedural improvement
- Prepared action plans for problematic processes and assets
Genius
Apple
Bethesda, MD
04.2015 - 12.2017
- Performed all hardware and software support for all Apple products
- Performed hardware repairs for all Apple products
- Performed user setup for customers purchased any Apple devices
- Performed one-on-one and group trainings for all Apple hardware and software
- Performed sales during back-to-school and the holidays season
- Trained and mentored competent and flexible workforce to meet project needs and promote positive work environment
- Provided input to team lead regarding areas for process and procedural improvement
- Prepared action plans for problematic processes and assets
Education
No Degree - General Studies
Community College of Philadelphia
Philadelphia, PANo Degree - General Studies
Montgomery College
Germantown, MDHigh School Diploma -
Seneca Valley High School
Germantown, MDSkills
- Technical Support
- System Troubleshooting
- Jamf Software Proficiency
- Policy Implementation
- Process Improvement
- Project Management
- Product Knowledge
- Product Education
- Team Building
- Verbal and Written Communication
- Customer Service and Client Relations
- Complaint Resolution
Certification
- Jamf Certified Admin (Jamf 300)
- Jamf Certified Tech (Jamf 200)
- Jamf Certified Associate (Jamf 100)
- Apple Certified Mac Technician
- Apple Certified Product Professional
- CompTIA Security+ ce Certification
- Top Secret Clearance
Timeline
Mac Engineer / Mac Systems Administrator
United States Naval Observatory
01.2023 - Current
IT Support Analyst
FGS Global
10.2022 - 01.2023
IT Specialist
Catalyst Campus For Technology & Innovation
03.2021 - 10.2022
Mac Systems Administrator
Joint Service Provider At United States Pentagon
08.2020 - 03.2021
IT Support Analyst
National Institutes Of Health, NIH
10.2018 - 08.2020
IT Support Administrator
The Henry M. Jackson Foundation
06.2018 - 10.2018
Smart Home Expert
Amazon Corporate
12.2017 - 06.2018
Genius
Apple
04.2015 - 12.2017
No Degree - General Studies
Community College of Philadelphia
No Degree - General Studies
Montgomery College
High School Diploma -
Seneca Valley High School