Jayson Lloyd
Moscow Mills,MO
Summary
Proven leader with a track record at Sam’s Club, adept in merchandise planning and interpersonal skills. Excelled in talent cultivation, boosting team performance, and implementing safety standards. Demonstrated ability to resolve conflicts and enhance customer loyalty at Home Depot, showcasing a blend of hard and soft skills. Achieved significant merchandising and operational goals, ensuring efficiency and safety.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Merchandise Team Lead
Sam’s Club
11.2023 - Current
- Lead a diverse team of 20+ people to achieve the entire store’s zoning, merchandising, and stocking goals
- Ensure that the backroom associates are able to effectively unload trucks, run product out to the floor, and give the product to merchandisers whenever necessary
- Responsible for hiring, talent cultivation, effective schedule creation, and disciplining associates as necessary
- Oversee the day-to-day operation over the floor during P.M. hours, ensuring merchandisers are properly zoning, helping customers, and stocking product in a neat, crisp way
- As a key-holder for the company, called upon to ensure the safety and security of the building before leaving, including checking all doors, setting alarm codes, and barricading doors when necessary (holiday occurrences)
- Emergency manager when salaried employees are out of the building, which gave more hands on experience with upper management
- Responsible for deescalating conflict in an understanding, thoughtful manner, whether it was with employees or customers
- Responsible for merchandising all product in my purview in a sensible way, including all of the pet supplies, drink items, laundry items, and more
- Forklift certification enables impactful collaboration with backroom associates on planning truck schedules, running freight from the backroom to the reserve steel, and training/overseeing all forklift drivers
- As a safety team leader, required to frequently find areas in which the store could improve safety metrics, encouraged forklift merchandisers to more effectively label pallets, and helped guide people from all departments on various safety concerns
Freezer Associate
Sam’s Club
09.2022 - 11.2023
- Maintained clean, neat product through closing, opening, and midway shifts whenever called upon
- Stocked out pallets of product, at times merchandising said product out into places that fit within planograms and layouts
- Pulled trucks to ensure that palletized product was put inside freezers/coolers in a timely manner to ensure food safety, even if it meant pulling entire trucks myself
- Answered customer questions and concerns in a timely and diligent manner, both within and outside the department
Fresh Food Associate
Walmart
11.2019 - 08.2022
- Efficiently restocked produce section during busy hours, minimizing disruptions to customer shopping experiences.
- Categorized items properly on shelves to facilitate easy navigation for customers while shopping.
- Rotated perishable foods effectively, reducing waste and ensuring product freshness.
- Unloaded produce trucks and broke down produce pallets to organize produce within refrigerator and dry storage areas.
Customer Service Representative
Home Depot
02.2021 - 08.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- To note, I’d had this job after briefly leaving Walmart in February of 2021 due to COVID restrictions. After the period ended, I left Home Depot and returned to Walmart.
Education
Transfer - Financial Accounting
St. Charles Community College
Cottleville, MOSkills
- Interpersonal Skills
- Merchandise Planning
- Performance Analysis
- Promotional Strategies
Accomplishments
- SCC Honor Roll 2021-2022
- 2x State Champion FBLA (2019-2020)
Certification
- Stand-Up Forklift
- Driver’s License
Timeline
Merchandise Team Lead
Sam’s Club
11.2023 - Current
Freezer Associate
Sam’s Club
09.2022 - 11.2023
Customer Service Representative
Home Depot
02.2021 - 08.2021
Fresh Food Associate
Walmart
11.2019 - 08.2022
Transfer - Financial Accounting
St. Charles Community College