Jayson Paneto
New York,NY
Summary
Hard Working and a Fast learner. I am Team orientated but I can manage solo tasks with ease. Well rounded and love problem solving.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Coverwhale
New York, NY
12.2023 - 01.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
Sales Supervisor
Picsolve
New York
08.2018 - 03.2020
- Demonstrate or explain products, methods, or services to persuade customers to purchase products or use services
- Keep areas neat while working and return items to correct locations following demonstrations
- Record and report demonstration-related information, such as the number of questions asked by the audience or the number of coupons distributed
- Sell products being promoted and keep records of sales
- Recommend product or service improvements to employers
- Deliver merchandise and collect payment
- Write and record orders for merchandise or enter orders into computers
- Answer questions about product features and benefits
- Order or purchase supplies
- Operate telephone switchboards and systems to advance and complete connections, including those for local, long distance, pay telephone, mobile, person-to-person, and emergency calls
- Train or instruct employees in job duties or company policies or arrange for training to be provided
- Discuss job performance problems with employees to identify causes and issues and to work on resolving problems
- Interpret and communicate work procedures and company policies to staff
- Maintain records pertaining to inventory, personnel, orders, supplies, or machine.
Photographer and Sales Associate
Picsolve
New York
03.2017 - 08.2018
- Demonstrate or explain products, methods, or services to persuade customers to purchase products or use services
- Keep areas neat while working and return items to correct locations following demonstrations
- Sell products being promoted and keep records of sales.
Education
High School Diploma -
Borough of Manhattan Community College of The City University of New York
New York, NYSkills
- Product Knowledge
- Complaint resolution
- Scheduling
- Paperwork Processing
- Data Collection
- Account updating
- Call Management
- Critical Thinking
- Computer Proficiency
- Microsoft PowerPoint
- Microsoft Outlook
Timeline
Customer Service Representative
Coverwhale
12.2023 - 01.2024
Sales Supervisor
Picsolve
08.2018 - 03.2020
Photographer and Sales Associate
Picsolve
03.2017 - 08.2018
High School Diploma -
Borough of Manhattan Community College of The City University of New York