Jayson Tapalla
Chemelex
Menlo Park,CA
2
Languages
16
years of professional experience
Passionate, dedicated, and performance-driven individual with a strong focus on empowering team members to reach their full potential. Takes a holistic approach to foster the development of new leaders within the organization. Attention to detail is a key strength, consistently delivering results that exceed expectations and strengthening partnerships with both internal and external stakeholders. Excited about the opportunity to join an organization that values integrity, recognizes and rewards hard work, and demonstrates leadership in action.
Work History
Extruder Machine Operator
1 Year 9 Months- Operated and monitored extruder machinery to ensure optimal production quality.
- Adjusted machine settings based on material specifications and production requirements.
- Conducted routine maintenance and troubleshooting to minimize downtime.
- Collaborated with team members to streamline workflow and enhance efficiency.
CNC Machine Operator
1 Year 11 Months- Operated CNC machinery to produce precision components, ensuring adherence to specifications.
- Conducted routine maintenance and troubleshooting on CNC equipment to optimize performance.
- Interpreted technical drawings and blueprints to accurately set up machining processes.
- Mentored junior operators in machine setup, safety protocols, and operational best practices.
Assistant Center Manager
4 Years 5 Months- Works hand in hand with the Center Manager on day-to-day operations in driving site's performance with 16 Supervisors, and 250+ agents; Attends and facilitates daily leadership and governance sessions with internal and external partners; Top Performing Cluster from 2018 - 2021
Team Manager
2 Years 5 Months- Handled 16 Team SMES as an Ops Manager POC and handled 20 agents focused on performance, customer retentions, and customer satisfaction; Created customer service improvement plans that helped increase site's performance.
Customer Service Representative
5 Years 1 Month- Handles customer issues (Account Management, Billing, Technical troubleshooting, etc.) for Telco account and Gaming Account.
Education
Bachelor of Science in Computer Science
Skills
People Management
Mentoring
Team Player
Client Management
Coaching
Languages
Filipino
Native or Bilingual
English
Full Professional
Timeline
Extruder Machine Operator
Chemelex
11.2024 - CurrentRead More
CNC Machine Operator
Linamar
11.2022 - 10.2024Read More
Assistant Center Manager
Teleperformance
05.2018 - 10.2022Read More
Team Manager
11.2015 - 04.2018Read More
Customer Service Representative
09.2010 - 10.2015Read More
Bicol University Polangui Campus (BUPC)
Bachelor of Science in Computer Science
Read More