Jayson Wallace

• Led a team of service professionals, providing mentorship and guidance to enhance performance and achieve objectives.
• Introduced innovative solutions to streamline internal processes which resulted in enhanced overall efficiency.
• Provided leadership, guidance and support to staff members.
• Managed budgets and resources, ensuring optimal allocation for maximum impact on service delivery outcomes.
• Implemented training programs for staff development, enhancing skills and knowledge for improved overall performance.
• Expanded services and offerings provided by the company
• Work to provide all departments with the info needed to provide the customer with a better product

Perform weapon customization such as Stippling, Cerakote, Optic cuts and other upgrades for customers.

Manage customer details and requests, check in/out weapons on FastBound.

Package and ship weapons to out of state customers abiding by all state laws and regulations.

Maintain an inventory of parts and material needed to operate.

Basic gunsmithing skills

• Interacted well with customers to build connections and nurture relationships.
• Operated with safety and skill to avoid accidents and delays.
• Increased customer satisfaction by providing high-quality services and timely communication.

• Managed daily operations of the production floor, ensuring all tasks were completed accurately and efficiently.
• Managed internal operational standards and productivity targets.
• Assisted in reducing production costs by streamlining processes and eliminating waste.
• Managed production timelines to achieve on-time delivery of equipment to customers
• Implemented safety protocols, resulting in a decrease in workplace accidents and injuries.
• Coordinated cross-functional teams for smoother communication, resulting in fewer errors and delays.
• Evaluated employee performance and provided feedback and training as needed.

• Supervised operations staff and kept employees compliant with company policies and procedures.
• Assisted in recruiting, hiring and training of team members.
• Coordinate maintenance and repairs on equipment according to the work schedule
• Interacted well with customers to build connections and nurture relationships.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Reported issues to higher management with great detail.

• Diagnosed mechanical problems for repair or replacement.
• Performed preventive maintenance on diesel engines, preventing malfunctions.
• Troubleshot systems, traced problems and diagnosed root causes.
• Maintained communication with 12 drivers through-out West Texas and Southern New Mexico to coordinate repairs and maintenance.
• Gather timesheets and mail to HR weekly

• Used hand and power tools, equipment, and instruments accurately.
• Cultivated professional working relationships with peers and supervisors.
• Conducted thorough inspections of completed work, ensuring all projects met or exceeded company and client expectations before final delivery.
• Verified safe and proper operation of wide range of power tools, equipment and instruments.
• Supervised ongoing daily production phases.
• Trained and coached employees to improve performance and skills.
• Oversaw maintenance and repair of shop equipment.

• Diagnosed mechanical problems for repair or replacement.
• Performed preventive maintenance on diesel engines, preventing malfunctions.
• Boosted shop productivity by maintaining a clean, organized work environment and properly utilizing equipment and tools.
• Troubleshot systems, traced problems and diagnosed root causes.
• Assessed equipment for damage, wear, battery life, and fluid levels.
• Serviced and maintained engines by performing regular oil and filter changes.
• Used specialized tools and equipment to diagnose and repair issues with diesel engines.