Jayson J Montalvo Ruiz
Killeen,TX
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Progressive
04.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Merchandiser
Coca-Cola
07.2021 - 06.2022
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Established strong vendor relationships to maintain and support business.
- Implemented sales strategies to generate leads and maximize profit margins.
Merchandiser
HEB Grocery Store
07.2020 - 01.2021
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
Retention Specialist
Charter Spectrum
12.2019 - 07.2020
- Built constructive customer relationships to improve loyalty and recommendations.
- Utilized advanced skills in solving problems and making accurate decisions to implement strategies that brought about immediate results.
- Identified changing customer needs and adapted service strategies to meet them.
- Evaluated current customer retention strategies and recommended improvements.
Drywall Installer
Construction
05.2019 - 12.2019
- Installed drywall for residential and commercial projects with consistent attention to quality and safety.
- Removed and replaced damaged drywall to complete repair and restoration projects.
- Measured and marked cutting lines on drywall for lengths, heights and penetrations.
- Completed installation of drywall sheets on commercial and residential properties.
Line Worker
Bill Miller BBQ
04.2018 - 06.2019
- Used equipment properly to avoid workplace hazards or injuries.
- Assembled and installed products on production lines according to established guidelines.
- Took on additional shifts during peak work periods to keep projects on schedule.
Education
High School Diploma -
Pflugerville High School
Pflugerville, TX05.2019
Skills
- Fast Learner
- Customer Relations
- Retail Sales Customer Service
- Critical Thinking
- Customer Consulting
- Technical Support
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Customer Service Representative
Progressive
04.2023 - Current
Merchandiser
Coca-Cola
07.2021 - 06.2022
Merchandiser
HEB Grocery Store
07.2020 - 01.2021
Retention Specialist
Charter Spectrum
12.2019 - 07.2020
Drywall Installer
Construction
05.2019 - 12.2019
Line Worker
Bill Miller BBQ
04.2018 - 06.2019
High School Diploma -
Pflugerville High School