Jayvin Infante
Huntington Station,NY
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. As well as a, skilled professional with experience in collections, customer service and data entry. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in timely manner.
Overview
3
3
years of professional experience
Work History
Medical Collections Representative
SightMD
07.2021 - Current
- Analyzed customer financial records to determine appropriate payment plan.
- Monitored customer accounts for payment delinquency and initiated collection efforts.
- Consistently exceeded performance metrics for collections efforts, contributing to the overall success of the Medical Collections department.
- Contributed to a positive team environment by actively participating in departmental meetings, offering insights and suggestions for continuous process improvements.
- Demonstrated excellent problem-solving skills when faced with complex situations involving multiple parties in resolving unpaid medical bills.
- Assisted in reconciling deposit and patient collections.
- Implemented new strategies for recovering outstanding balances from unresponsive patients, resulting in a higher rate of successful collections efforts.
Drive-Thru Cashier
Wendy's
11.2020 - 07.2021
- Understood restaurant menu, limited-time offers and promotions to answer guest questions.
- Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
- Demonstrated excellent customer service skills to increase customer satisfaction.
- Operated cash register to record transactions accurately and efficiently.
Education
Associate of Applied Science - Radiologic Technology
Nassau Community College
Garden City, NY08.2024
High School Diploma -
Walt Whitman High School
Huntington Station, NY06.2021
Skills
- Goal Oriented Approach
- Decision-Making
- Attention to Detail
- Critical Thinking
- Excellent Communication
- Flexible and Adaptable
- Fluent in Spanish
- Calm Under Pressure
- Patient Care
- Quick Learner
Languages
Spanish
Native or Bilingual
Timeline
Medical Collections Representative
SightMD
07.2021 - Current
Drive-Thru Cashier
Wendy's
11.2020 - 07.2021
Associate of Applied Science - Radiologic Technology
Nassau Community College
High School Diploma -
Walt Whitman High School
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