Jayvis Rayside

• Installed and repaired fiber-optic and copper network infrastructure for business customers.
• Configuring and maintaining ONTs, routers, and network equipment.
• Configured and tested routers, modems and network devices for optimal performance.
• Adept at performing signal tests, and handling network-related technical issues efficiently
• Enhanced network performance by conducting regular system diagnostics and maintenance checks.
• Communicated with supervisor to report progress, discuss issues and seek guidance.

• Assisted customers in identifying issues and explained solutions to restore service and functionality.
• Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
• Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
• Collaborated with supervisors to escalate and address customer inquiries or technical issues.

• Managed, tracked and coordinated problem resolution and escalation processes.
• Provided network support services for devices such as hubs, bridges, routers and other hardware.
• Provided complete end-to-end engineering and installation of route-based IP network solutions.
• Troubleshot complex multi-vendor network service provider issues.
• Configured, managed and troubleshot VoIP and multi-media distributed systems and platforms.
• Liaised with cabling infrastructure vendors and domestic and international ISPs.

• Assessed incident priority based upon impact to business and escalated issues as necessary.
• Developed remediation plans for potential incidents ahead of time and made appropriate changes during emergencies.
• Developed highly effective incident response team and trained extensively in preparation for possible events.
• Handled high priority incidents with exceptional poise and composure, making quick decisions in effort to reduce overall impact.
• Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
• Analyzed network security and current infrastructure to assess areas in need of improvement and develop solutions.

• Estimated quantities and material costs during project planning to support budgeting and costing.
• Supervised construction progress on-site, addressing any discrepancies or issues promptly while maintaining safety protocols.
• Monitored execution of contract work for compliance with design plans and specifications.

Achieved accurate grading results through diligent use of leveling instruments and attention to detail in setting grade markers.

• Enhanced pavement quality by ensuring proper compaction and adherence to project specifications.
• Ensured quality control measures were met through consistent monitoring of temperature gauges during hot-mix asphalt installation processes.
• Reduced project timeframes by streamlining the paving process through effective communication and coordination with team members.
• Contributed to environmental sustainability by incorporating reclaimed materials into paving projects when appropriate, reducing waste and conserving resources.