Jazali Gregorio 26 Y/o
Dayton,OH
Summary
Dynamic and dedicated professional with extensive experience in customer service. Proven ability to remain calm in high-pressure situations while ensuring passenger safety and comfort. Skilled in collaboration and decision-making, adept at resolving conflicts and enhancing guest experiences through effective communication and teamwork.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Flight Attendant
Airwisconsin
Appleton, WI
05.2023 - 02.2024
- Ensured safety and comfort of customers onboard aircraft.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Resolved passenger conflicts and medical emergencies during flights.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
Hotel Receptionist/ Hotel Associate
Mariner's Village
Carlyle, IL
08.2022 - 01.2023
- Answering phone calls throughout shift, closely following strict guidelines for customer service and satisfaction.
- Completed late check-ins and directed guests to rooms and facilities.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collected room deposits, fees and payments.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Resolved service-related problems and documented actions in system.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Bartending during weddings and helping the manager in planning the wedding.
Diet Clerk
Anderson Hospital
Edwardsville
10.2020 - 05.2023
- Educating patients about therapeutic nutrition, ingredients selection, food prep and meal planning.
- Served meals to the patients in accordance with established schedules and dietary procedures.
- Expedite tray and or table settings with proper tableware, condiments and tray card. Push carts to deliver to patients.
- Maintains the security of the department.
- Prepares food at the proper temperature set forth by FDA food code.
Diet Clerk
BJC Hospital
Shiloh, IL
03.2020 - 10.2020
- Expedite trays and make sure their food is base on their diet order.
- Maintain strict levels of cleanliness and sanitation.
- pushing carts and deliver the food to patients rooms.
- Cashiering
- Multitasking and rotating to help my team.
Restaurant Hostess/Front Desk Receptionist/Cashier
China King
Belleville, IL
08.2018 - 01.2020
- Took reservations and orders by phone, answered customer questions and informed of accurate wait times.
- Used cash registers and credit card machines to cash out customers.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Worked flexible schedule and extra shifts to meet business needs.
Flight Attendant
Envoy Air American Airlines Group
Chicago
03.2024 - Current
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
- Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Supported team morale through effective communication skills that fostered cooperation among diverse crew members under various circumstances.
- Assisted passengers with disabilities by providing wheelchairs and supporting throughout airport to provide excellent customer service.
Education
High School Diploma -
Santo Domingo National Highschool
Out In The Country03.2015
Skills
- Collaboration
- Decision making
- Customer service
- Ability to be calm in a hectic situation
- Safety Procedures
- Teamwork
- Passenger Care
- Company Culture and Values
- Collaboration
Languages
Tagalog
Native or Bilingual
English
Native or Bilingual
Certification
Flight Attendant Diploma Certificate
FAA
Timeline
Flight Attendant
Envoy Air American Airlines Group
03.2024 - Current
Flight Attendant
Airwisconsin
05.2023 - 02.2024
Hotel Receptionist/ Hotel Associate
Mariner's Village
08.2022 - 01.2023
Diet Clerk
Anderson Hospital
10.2020 - 05.2023
Diet Clerk
BJC Hospital
03.2020 - 10.2020
Restaurant Hostess/Front Desk Receptionist/Cashier
China King
08.2018 - 01.2020
High School Diploma -
Santo Domingo National Highschool