Ja'zaria Towe
Lehigh Acres,FL
Summary
Dynamic and organized professional with a proven track record at Abettercare4Yourpet, excelling in customer service and problem resolution. Demonstrated strong teamwork and communication skills while enhancing customer satisfaction and loyalty. Adept at managing high-stress situations, contributing to sales growth through informed recommendations and relationship building.
Overview
4
4
years of professional experience
Work History
Volunteer
Gateway High School
08.2024 - Current
- Assisted in organizing community events, enhancing participant engagement and outreach efforts.
- Provided support to team members during workshops, fostering collaboration and knowledge sharing.
- Adapted to diverse tasks quickly, ensuring smooth operations across various volunteer initiatives.
- Strengthened community bonds, participating in interfaith dialogues and events.
- Increased cultural awareness with organization of multicultural festivals.
- Assisted with special events and programs.
- Trained new volunteers on organizational policies and procedures, promoting consistency in operations.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Represented organization positively and professionally while providing community with much-needed services.
- Coordinated community outreach programs, enhancing engagement and participation among local residents.
- Exhibited excellent communications and customer service relations skills.
- Promoted physical activity and health, leading by example and participating in community sports leagues.
Customer Service Representative
Abettercare4Yourpet
04.2022 - Current
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Processed orders and managed returns efficiently, ensuring customer satisfaction.
- Educated clients on pet care products and services, enhancing overall service experience.
- Collaborated with team members to streamline workflow processes and improve operational efficiency.
- Maintained comprehensive knowledge of company policies and procedures to address customer needs effectively.
- Handled high-volume calls while maintaining professionalism and accuracy in information delivery.
- Implemented feedback mechanisms to gather customer insights, driving continuous improvement initiatives.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Education
No Degree - Developmental Psychology
Gateway High School
Lehigh Acres, FL06-2027
Skills
- Positive attitude
- Teamwork and collaboration
- Organized and efficient
- Problem-solving
- Childcare experience
- Flexible schedule
- Decision-making
- Attention to detail
- Customer service
- Active listening
- Critical thinking
- Customer relations
- Problem resolution
- Conflict resolution
- Relationship building
Timeline
Volunteer
Gateway High School
08.2024 - Current
Customer Service Representative
Abettercare4Yourpet
04.2022 - Current
No Degree - Developmental Psychology
Gateway High School