Jazariah Smith
Greenville,NC
Summary
Dedicated Customer Service Professional with 4+ years of remote experience supporting healthcare and utility consumers. Skilled in call handling, application processing, payment management, and consistently meeting quality assurance metrics. Strong communicator with a proven ability to resolve issues efficiently while maintaining high customer satisfaction in fast-paced environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Shuttle Driver
Greenville, NC
03.2024 - Current
- Safely transport patients and employees to designated locations.
- Perform pre-trip and post-trip vehicle inspections to ensure safety compliance.
- Track and report daily rider counts.
- Maintain punctuality and professional communication with passengers.
Customer Service Representative
American Water
01.2023 - 02.2024
- Processed customer payments and service reconnection requests.
- Submitted leak adjustment requests for billing corrections.
- Scheduled service appointments and resolved account concerns.
- Explained billing statements and policies clearly to customers.
- Maintained accurate account documentation while handling high call volumes.
- Remote
Customer Service Advocate
Maximus Healthcare
01.2020 - 12.2022
- Assisted consumers with Medicaid and PHP program inquiries and eligibility requirements.
- Guided applicants through completion and submission of healthcare applications.
- Connected consumers with licensed brokers for plan enrollment assistance.
- Consistently met and exceeded QA performance metrics.
- Managed inbound calls while adhering to Average Handle Time (AHT) standards.
- Accurately documented customer interactions within internal systems.
- Remote
Education
High School - undefined
South Central High School
01.2019
Skills
- Remote Customer Support
- Call Handling & AHT Compliance
- Payment Processing
- Medicaid & Healthcare Assistance
- Conflict Resolution
- Active Listening
- Critical Thinking
- Team Collaboration
- Typing Speed: 35 WPM
- Adaptability
Certification
- ServSafe Certified
- CPR Certified
Timeline
Shuttle Driver
03.2024 - Current
Customer Service Representative
American Water
01.2023 - 02.2024
Customer Service Advocate
Maximus Healthcare
01.2020 - 12.2022
High School - undefined
South Central High School