Jazden McCall

A casino industry with 30 employees and $2.5M in revenues partners like Windstar(gaming), elite(gaming)

• Reported problems and concerns to management.
• Inspected items and compared against standards to meet regulatory requirements.
• Assessed products or services to evaluate conformance with quality standards.
• Conducted data review and followed standard practices to find solutions.
• Interpreted test results by comparing to established specifications and control limits, making recommendations on appropriateness of data for release.
• Assessed software bugs and compiled findings along with suggested resolutions for development team members.
• Standardized bug reporting methods for better communication between QA and development teams.
• Mentored junior team members, fostering growth and enhancing team performance.

• Flying J north American hophull alabama top 10 for beat customer service experience with 4.8 out of 5 for guest service experience.
• Analyzed feedback from guest surveys, identifying areas for improvement and implementing necessary changes to enhance service quality.
• Resolved guest complaints effectively, demonstrating empathy and problem-solving abilities.
• Oversaw daily cash handling procedures at the front desk, ensuring accuracy in financial transactions while minimizing discrepancies or losses due to errors.
• Understood and implemented safety and emergency procedures.
• Evaluated employee performance regularly, offering constructive feedback and coaching as needed to improve individual skill sets and overall team effectiveness.

• Completed rush deliveries on tight timetables to satisfy customer needs.
• Completed on-time deliveries by choosing best and most efficient routes.
• Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
• Kept detailed mileage and fuel reports to track overall fuel costs.
• Maintained upbeat, positive attitude in busy, customer-focused environment.
• Promoted customer satisfaction by addressing or escalating concerns for quick resolution.

A Retail industry with 3 employees and supplier like ADT and Vivint, Buying and selling goods over digital assets such as websites or social media

• Studied market to determine optimal pricing of goods and capitalize on emerging opportunities.
• Developed key operational initiatives to drive and maintain substantial business growth.
• Created organization's mission and vision statements for use by employees.
• Compiled product and customer data to generate informed profit projections.
• Organized and delivered training sessions for new product content and technological advancements.
• Provided technical support using knowledge of complex technology to solve problems and support new projects.