Summary
Overview
Work History
Education
Skills
Timeline
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Jazel Rodriguez

Mount Joy,PA

Summary

Compassionate Certified Nursing Assistant diligent about serving patient's medical and personal needs. Focused on delivering high-quality care to individuals from diverse backgrounds. Dedicated to protecting patient safety and promoting satisfaction with facility services. Kind and energetic professional with outstanding bedside manner and charting abilities.

Certified Nursing Assistant with experience serving chronically ill patients, including assisting with daily living activities and household tasks. Patient and highly compassionate. Skilled at operating within long-term care environments or outpatient centers.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Personable and dedicated Customer Service Representative with extensive experience in customer service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Highly skilled and experienced in supporting restaurant operations. Maintained communication while working closely with servers, hosts and managers. Expert at providing exceptional customer service by quickly and energetically completing special requests.

Overview

5
5
years of professional experience

Work History

Certified nursing assistant

Infinite Healthcare
Lancaster, PA
07.2022 - 09.2023
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing
  • Checked patient vitals such as temperature, blood pressure and blood sugar levels
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Assisted residents with bathing and dressing to promote personal hygiene.
  • Distributed drinking water and nourishment to residents.
  • Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
  • Reported changes in patient condition to registered nurse or physician.
  • Answered signal lights, bells or intercom systems to determine resident needs.

Server

Golden Corral Buffet and Grill
Lancaster, PA
10.2022 - 08.2023
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Greeted guests and provided menus.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Filled condiments and napkin containers during slack periods.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Provided exceptional service to high volume of daily customers.

CVS specialty call representative

CVS Specialty
, PA
10.2022 - 01.2023
  • Taken inbound calls, Process claims, Run insurance, Schedule refills, Add insurance information, Take mop (method of payment) / copay cards ex..
  • Updated [Type] system with order specifics and customer details, preferences and billing information.
  • Collected deposits or payments and arranged for billing.

Sales Associate/ Remote Call Center

sincerely cleaning
Lancaster, PA
01.2021 - 08.2022
  • Provided positive first impressions to welcome existing, new, and potential customers
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.

Certified nurse assistant

Conestoga View Nursing & Rehabilitation
Lancaster, PA
05.2018 - 10.2020
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing
  • Checked patient vitals such as temperature, blood pressure and blood sugar levels
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.

Education

High School Diploma -

Manheim Township High School
06.2018

Protective Services

LCCTC Protective Services Academy
Mount Joy, PA
06.2018

Some College (No Degree) - Magnetic Resonance Imaging (MRI) Technology

Med Academy

Skills

  • Delivery Driver Experience
  • Driving
  • Nursing
  • Home Care
  • Vital Signs
  • Caregiving
  • Cleaning Experience
  • Load & Unload
  • Warehouse Experience
  • Hospital Experience
  • Medication Administration
  • EMS
  • Basic Fire
  • Sales
  • CPR
  • First Aid
  • Customer Service
  • Typing
  • Customer Support
  • IOS
  • Windows
  • Salesforce
  • Google Suite
  • Certifications and Licenses
  • First Aid Certification
  • CNA
  • Output Monitoring and Reporting
  • Basic Life Support
  • CNA Certification
  • Patient Safety Management
  • ADLs Assistance
  • Wheelchair Assistance
  • Personal Care Assistance
  • Health Insurance Verification
  • Wound Care
  • Assisted Living
  • Infection Prevention and Control
  • Time Management
  • Sales Expertise
  • Customer Needs Assessment
  • Sales Goal Attainment
  • Cash Handling
  • POS System Operations
  • Teamwork and Collaboration
  • Order Processing
  • Verbal and Written Communication
  • Answering Customer Questions
  • Sales Communications
  • Suggestive Selling
  • Credit and Cash Transactions
  • Commission Sales
  • Microsoft PowerPoint
  • Online Systems
  • Customer Understanding
  • Upselling Products and Services
  • Calm and Professional Under Pressure
  • Issue and Complaint Resolution
  • Responding to Difficult Customers
  • Building Customer Trust and Loyalty
  • Scripted Calls
  • Google Drive
  • Infection Control Procedures
  • Patient Lifting
  • Medical Terminology Knowledge
  • Transporting Patients

Timeline

Server

Golden Corral Buffet and Grill
10.2022 - 08.2023

CVS specialty call representative

CVS Specialty
10.2022 - 01.2023

Certified nursing assistant

Infinite Healthcare
07.2022 - 09.2023

Sales Associate/ Remote Call Center

sincerely cleaning
01.2021 - 08.2022

Certified nurse assistant

Conestoga View Nursing & Rehabilitation
05.2018 - 10.2020

High School Diploma -

Manheim Township High School

Protective Services

LCCTC Protective Services Academy

Some College (No Degree) - Magnetic Resonance Imaging (MRI) Technology

Med Academy
Jazel Rodriguez