Jazell Reyes
Hobbs,NM
Summary
Experienced bringing up to 4 years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.
Overview
6
6
years of professional experience
Work History
Customer Service Advisor
Permian Chevrolet
2020.06 - 2023.10
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Implemented strategies to reduce average handling time without compromising on service quality.
- Maintained high-quality service standards, ensuring positive customer feedback.
- Developed rapport with customers, fostering long-term relationships and repeat business.
- Continuously sought opportunities for personal development through ongoing training programs.
Clothing Sales Associate
The Model
2018.04 - 2019.01
- Maintained a clean and organized store environment for optimal customer experience and ease of locating merchandise.
- Restocked shelves and organized displays in alignment with merchandising standards.
- Offered personalized customer service to all customers to support satisfaction and loyalty.
- Boosted store sales through effective merchandising, appealing visual displays, and strategic product placement.
Education
Diploma -
Hobbs High School
Hobbs, NM05.2020
Skills
- Call center experience
- Customer Focus
- Sales proficiency
- Complaint Handling
- Payment Processing
- Money handling abilities
- Customer Service
- Store maintenance
Timeline
Customer Service Advisor
Permian Chevrolet
2020.06 - 2023.10
Clothing Sales Associate
The Model
2018.04 - 2019.01
Diploma -
Hobbs High School
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