Julissa I. Mendez
Methuen,USA
Summary
Dynamic leader with a proven track record at City Smoke Shop, adept in orchestrating retail project management and fostering robust distributor relationships. Excelled in leveraging strategic planning and problem-solving aptitude to enhance profitability, achieving significant market share growth. Skilled in staff training and development, ensuring team excellence and operational efficiency.
Overview
16
16
years of professional experience
Work History
Regional Retail Project Manager
City Smoke Shop
Boston, MA
01.2017 - Current
- Directed and coordinated products, services and sales activities.
- Orchestrated project schedules by outlining incremental milestones.
- Managed retail construction projects such as new retail store build-outs and relocations.
- Monitored key performance indicators related to sales, revenue, cost savings and other metrics associated with each project.
- Provided technical guidance and support to team members throughout the duration of the project.
- Identified potential conflicts between internal teams and external vendors while working on projects.
- Presented tender options to decision-makers for review.
- Conducted weekly meetings with stakeholders to review progress against the project plan.
- Contacted landlord to discuss project plans and gain approval.
- Ensured compliance with applicable regulations governing retail operations.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Conducted market research and reported on competitors.
- Met with sales and design departments to determine project road maps and create unique products to drive profitability and champion brand.
- Oversaw regional and local sales managers and staff.
- Built sales forecasts and schedules to reflect desired productivity targets.
- Implemented process improvements to streamline operations and reduce costs.
- Gained market share in new sales performance through aggressive team training.
- Coached, developed and motivated team to achieve revenue goals.
- Developed and significantly grew assigned territory using strong engagement and marketing skills.
- Resolved customer complaints regarding sales and service.
- Created processes to ensure consistency across multiple store locations.
Medical Biller
Advanced Billing Technology
Billerica, MA
11.2015 - 12.2016
- Investigated past due invoices and delinquent accounts to generate revenues and reduce number of unpaid and outstanding accounts.
- Performed insurance verification, pre-certification and pre-authorization.
- Answered incoming calls regarding billing inquiries from patients and and or providers in a professional manner.
- Performed daily reconciliation of accounts receivable with payment postings on the computer system.
- Collected, posted and managed patient account payments.
- Contacted insurance providers to verify insurance information and obtain billing authorization.
Restaurant Supervisor
Taco-Bell/KFC
Methuen, MA
11.2011 - 01.2016
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Evaluated staff performance, enforced policies, maintained health codes and kept licenses current to promote superior service standards.
- Kept business financial transactions highly accurate by closely monitoring transactions and securely handling cash.
- Monitored temperatures of prepared food and cold-storage areas.
- Collaborated with server trainees to promptly resolve potential customer concerns.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Assisted cooks in preparing meals for customers according to established recipes and portion control guidelines.
- Provided fast, friendly and knowledgeable service to guests, proactively promoting specials and enhancing sales of key menu items.
- Performed cashiering duties as required during peak periods or in the absence of other staff members.
- Managed accounts payable, accounts receivable and payroll.
- Supervised daily opening and closing procedures including checking equipment operation, verifying cash drawer amounts.
- Prepared daily bank deposits following established procedures.
Restaurant Manager
Fuego Supermarket/Restaurant
Lawrence, MA
06.2009 - 08.2011
- Managed accounts payable, accounts receivable and payroll.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Conducted daily food inventory to ensure sufficient supplies were available for operations.
- Assisted with kitchen preparation during peak times as needed.
- Enforced sanitary practices for food handling, general cleanliness and maintenance of dining and kitchen areas.
- Inspected dining and serving areas for cleanliness and proper setup.
- Assisted staff by serving food and beverages or bussing tables.
- Maintained detailed records of sales transactions and daily shift reports.
- Ordered supplies from vendors as needed while staying within budget guidelines.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
Education
M.D. - General Education
NECC
Haverhill, MA07-2030
Skills
- Quick learner
- Keen ability to multitask and prioritize responsibilities
- Store layout design
- Merchandising strategies
- Customer relationship management
- Problem-solving abilities
- Budgeting and expenditures
- Lead generation
- Operations management
- Sales coordination
- Service-driven sales
- Strategic planning
- Organizational skills
- Staff supervision
- Presentations and public speaking
- Distributor Relationships
- Networking events
- Multitasking
- Goal setting and achievement
- Problem-solving aptitude
- Time management
- Account servicing
- Profitability assessments
- Business analytics
- Sales reporting
- Territory management
- Brand development
- Staff training and development
- Profit and revenue-generating strategies
- Performance evaluations
- Review of contracts
- Effective communication
References
- Gabriella Jimenez, Personal Reference, known seven years
- Stephanie Rivera, Mentor, known eight years
Languages
- English, Fluent in speaking, reading and writing
- Spanish, Intermediate listener, Novice speaker, Advanced Reading & Writing
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Regional Retail Project Manager
City Smoke Shop
01.2017 - Current
Medical Biller
Advanced Billing Technology
11.2015 - 12.2016
Restaurant Supervisor
Taco-Bell/KFC
11.2011 - 01.2016
Restaurant Manager
Fuego Supermarket/Restaurant
06.2009 - 08.2011
M.D. - General Education
NECC
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