Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Jazlen Shepard

Fairfield,OH

Summary

  • Efficient and detail-oriented Assembler with proficiency in reading blueprints and following strict safety protocols. Works well independently and as part of a team to complete complex assembly tasks. Committed to providing high-quality workmanship and meeting production deadlines. Reliable and organized professional with experience in the manufacturing industry. Proven track record of meeting production goals, adhering to safety regulations, and maintaining quality standards. Skilled in interpreting blueprints, operating machinery, and interpreting instructions. Excellent problem-solving and communication skills.
  • Experienced and customer-focused call center professional with high-volume customer service environments. Skilled in handling customer inquiries, resolving complaints, and providing exceptional support through [phone, email, chat]. Known for strong communication abilities, problem-solving skills, and a calm, empathetic approach that builds customer trust and satisfaction. Proficient in CRM software, with a track record of meeting performance metrics and contributing to team success. Seeking to bring my expertise in delivering positive customer experiences to my team.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Assembler

Pacific Manufacturing Ohio
Cincinnati, Ohio
10.2023 - 09.2024
  • Maintained safe and clean working environment by complying with procedures, rules, and regulations
  • Met production goals by efficiently managing time while working on the assembly line
  • Followed detailed verbal or written instructions and visual aids to perform assembly work

Customer Service Representative

Dynata
Remote
08.2022 - 10.2023
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.

SALES ASSOCIATE

PureGenius
Cincinnati, Ohio
12.2021 - 10.2022
  • Greeted customers warmly and offered assistance
  • Helped customers find and select products
  • Kept work area clean, organized and free of clutter at all times
  • Operated cash register and POS to handle purchases, refunds, and exchanges for customers

Education

HIGH SCHOOL DIPLOMA -

Penn Foster
Remote, Ohio
05.2021

Skills

  • Equipment Operation
  • Quality Assurance
  • Raw Materials Handling
  • Small Parts Assembly
  • Visual Inspection
  • Logistics

Certification

Drivers License

References

References available upon request

Timeline

Assembler

Pacific Manufacturing Ohio
10.2023 - 09.2024

Customer Service Representative

Dynata
08.2022 - 10.2023

SALES ASSOCIATE

PureGenius
12.2021 - 10.2022

HIGH SCHOOL DIPLOMA -

Penn Foster
Jazlen Shepard