Jazlin Garcia
Chicago ,IL
Summary
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
6
6
years of professional experience
Work History
Cargo Agent
Southwest Airlines
Schiller Park, IL
06.2022 - 09.2023
- Prepared hazardous material shipments in compliance with safe handling practices.
- Provided support during peak periods or staff shortages, demonstrating adaptability and teamwork skills.
- Improved cargo processing efficiency by streamlining documentation and communication procedures.
- Trained new team members on company procedures, systems, and best practices to ensure seamless integration into the role.
- Assisted clients with customs clearance processes when required, guiding them through documentation requirements for smooth transitions.
- Participated in regular training sessions to enhance knowledge of industry trends, technology advancements, and other relevant subjects.
- Resolved any customer inquiries or complaints to restore satisfaction.
Sales Associate
True Religion
Rosemont, IL
01.2018 - 05.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
Medical Billing And Coding
DeVry University
Chicago, ILHigh School Diploma -
Kelvyn Park High School
Chicago, IL06.2013
Skills
- Ground handling operations
- Cargo loading and unloading
- Dangerous goods management
- Hazardous materials compliance
- Shipping documentation preparation
- Customer service
- Listening skills
- Multi-tasking strength
- Problem-solving
- Excellent people skills
- Relationship building
- Client service
Timeline
Cargo Agent
Southwest Airlines
06.2022 - 09.2023
Sales Associate
True Religion
01.2018 - 05.2021
Medical Billing And Coding
DeVry University
High School Diploma -
Kelvyn Park High School