Jazlyn Magat, A.A.
San Leandro,CA
Summary
Community engagement/building-oriented with a background in cultivating improvement on student satisfaction within diverse environment. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to uplifting marginalized students through the education system.
Overview
7
7
years of professional experience
Work History
Research Assistant
Cal State East Bay
Hayward, CA
03.2025 - Current
- Conducting qualitative background research for a book in progress regarding a cultural movement.
- Navigating different databases for information and video performances.
- Meeting with main researcher to discuss the information/sources found and collaborating in data analysis
Counseling Assistant
Chabot College
Hayward, CA
10.2023 - 02.2025
- Greeted students upon arrival at the department, collected screening forms for walk-in sessions, and checked in students for appointments.
- Scheduled appointments, alongside supervising and training student assistants to do phone call confirmations for the academic counseling appointments. I documented phone appointment confirmations as data to review and improve no-show rates.
- Collaborated closely with multi-disciplinary staff to improve overall student care and response times.
- Answered incoming calls, voicemails, and emails from students and staff in a timely manner to provide information about the services available, answering general questions about Chabot College, and directed them to appropriate resources and departments.
- Prepared educational materials (charged laptops, office supplies, informational fliers, etc.) for use in counseling workshops to ensure students have all appropriate supplies and receive all necessary information.
- Assisted counselors in follow-up emails with their students regarding a future appointment and processing forms. Also, I assisted new and intern counselors with questions about our protocols and how to navigate our website & the different departments.
- Utilized various software and tools to streamline processes (SARS, Banner, Microsoft Outlook).
- Promoted high student satisfaction by resolving problems with knowledgeable, active-listening, friendly service.
- Maintained updated knowledge through continuing education and advanced training.
Peer Guide
Chabot College
Hayward, CA
06.2022 - 10.2023
- Served as a frontline representative for Student Services, encompassing Online Services and General Counseling, by addressing inquiries and offering hands-on assistance to all visitors.
- Aided students in making appointments with Academic Counselors and Financial Aid Advisors.
- Prepped conference rooms for workshops, orientations, and conducted tours for visitors.
- Provided targeted outreach to James Logan High School by sharing further information and the student perspective of the college with our High School Outreach Team.
- Attended Peer Guide training to build awareness around serving a diverse population and learn of all the college resources available.
- Trained and provided work directions to other Peer Guides as needed.
Student Co-Founder & Mentor
Chabot College Movement Program
Hayward, CA
06.2022 - 12.2022
- Collaborated closely with administration to improve student engagement and attendance to community building events/meetings
- Attended trainings about protocols for emergency situations/circumstances with our mentees
- Schedules monthly meetings with mentees for support check in regarding Chabot College and student navigation as a first-year
- Facilitated community building workshops to build relationships and support groups for the Asian American student community
- Opened spaces with community guidelines (sharing and respecting pronouns, emphasizing confidentiality, and "Step in, Step back" practices) to ensure a safe and comfortable environment.
Facilitator of Women of Color Faculty Panel
GNST 32A Leadership Class
Hayward, CA
03.2022 - 03.2022
- Took initiative in event coordination: Outreach to WOC staff, designing promotional material, outreach to Chabot College population and San Leandro High School to attend online Zoom event.
- Created questions regarding the WOC experience working in higher education to amplify this marginalized presence and for attendees to gain a better understanding of this intersectional identity.
- Connected and validated such experiences with panelists through shared experiences.
Restorative Justice Facilitator
Social Justice Academy, San Leandro High School
San Leandro, CA
08.2018 - 06.2021
- Completed training in facilitating restorative justice circles and restorative theatre.
- Emphasized community guidelines: to listen with an open heart, reinforce confidentiality, and to set aside student drama for one hour in order to cultivate a safe community-building space
- Created K-8 friendly activities such as ice breakers to showcase our openness to them, interactive prompts to understand the students, and opened space for sharing experiences to make them feel heard and humanized
Education
Bachelor of Arts - Ethnic Studies
Cal State East Bay
Hayward05-2026
Associate of Arts - Ethnic Studies
Chabot College
Hayward, CA05-2024
Associate of Arts - Sociology
Chabot College
Hayward, CA05-2024
Associate of Arts - Liberal Arts-Emphasis On Soci & Beh Sci
Chabot College
Hayward, CA05-2024
Skills
- Research methods
- Data analysis
- Project management
- Community outreach
- Cultural competence
- Problem solving
- Community engagement and building
- Team collaboration
Languages
Tagalog
Limited
Accomplishments
- Melinda Matsuda - Asian Pacific Islander Education Association Scholarship
- Freedom Fighter Social Justice Academy Award
References
References available upon request.
Timeline
Research Assistant
Cal State East Bay
03.2025 - Current
Counseling Assistant
Chabot College
10.2023 - 02.2025
Peer Guide
Chabot College
06.2022 - 10.2023
Student Co-Founder & Mentor
Chabot College Movement Program
06.2022 - 12.2022
Facilitator of Women of Color Faculty Panel
GNST 32A Leadership Class
03.2022 - 03.2022
Restorative Justice Facilitator
Social Justice Academy, San Leandro High School
08.2018 - 06.2021
Bachelor of Arts - Ethnic Studies
Cal State East Bay
Associate of Arts - Ethnic Studies
Chabot College
Associate of Arts - Sociology
Chabot College
Associate of Arts - Liberal Arts-Emphasis On Soci & Beh Sci
Chabot College
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