Jazlyn Perez
Brownsville,TX
Summary
I have variety of experiences working with different forms of insurance between Marketplace, Medicare and Medicaid. I have adapted in navigating complex issues and thoroughly researched solutions not only to assist consumer, but to better assist my colleagues when help is needed. I effectively resolved escalated issues and guided new hires. My strong communication skills and attention to detail ensure exceptional support in stressful and sensitive situations.
Overview
12
12
years of professional experience
Work History
Marketplace Tier 2
Maximus Federal Services
Brownsville, TX
10.2019 - Current
- Handled escalated calls efficiently, to solve matters in a one call resolution when possible.
- Helped consumers understand the application process for applying for coverage.
- Was previously a Dual CSR, so I have a good understanding of processes handled by Medicare.
- Assisted in nesting programs in both Marketplace and Medicare on several occasions, and was easily able to adapt to changing circumstances
Provider Services Representative/ MLTSS Services
Teleperformance
Brownsville, TX
09.2016 - 08.2019
- Developed in-depth understanding of insurance policies and procedures.
- Coordinated between providers and case workers to report updates on their member's needs.
- Reviewed claims, and escalated claims for review to adjusters when needed.
- Guided both billing staff and providers in proper billing procedures and appeals process.
- Assisted in new hire's nesting period with white jacking on several occasions.
Field Camera Operator
KBSD TV/ Veterans Memorial Highschool
Brownsville, TX
08.2013 - 06.2015
- Supported a safe work environment on set by adhering to established safety protocols for camera operations and equipment handling.
- Safeguarded valuable equipment through meticulous inventory management and proper storage procedures.
- Operated cameras for a variety of sport events both indoor and outdoors.
- Trained younger students in safely operating heavier video equipment.
Education
Graphic And Digital Design
Veterans Memorial Highschool
Brownsville, TX06-2015
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
Timeline
Marketplace Tier 2
Maximus Federal Services
10.2019 - Current
Provider Services Representative/ MLTSS Services
Teleperformance
09.2016 - 08.2019
Field Camera Operator
KBSD TV/ Veterans Memorial Highschool
08.2013 - 06.2015
Graphic And Digital Design
Veterans Memorial Highschool