Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
8
8
years of professional experience
Work History
Food Service Worker
Worcester Recovery Hospital
09.2022 - 12.2023
Prepare meals for 350 patients while following safety protocols.
Ensuring patients meals are well prepared and served in accordance with dietary requirements, maintaining records, and upholding high-quality standards.
Deliver food to patients in their unit.
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Manager
DCU Center
05.2021 - 10.2022
Keep track of all inventory such as food, alcohol, other beverages as well keep track of vouchers and tips.
Investigates, analyzes and resolves operational problems and complaints including recommendations for new methods and/or policies.
Ensures entire operations team exhibits positive customer service and maintains a professional leadership demeanor in all actions.
Home Health Aide
Friends & Family Home Care
01.2018 - 04.2021
Provided ADL care such as laundry, bathing, grocery shopping and prepared meals as expected.
Give the patient their medication daily as well as setting up and taking them to their doctors appointments.
Provided mobility assistance such as walking and regular exercising.
Monitored vital signs regularly, promptly reporting any abnormalities or concerns to supervisor/physician.
Customer Service
Dave and Busters
10.2017 - 11.2019
Greet guests with a positive attitude and enthusiasm while coordinating game rentals, merchandise sales, and telephones.
De-escalate situations and answer whatever questions customers may have.
Schedule reservations with large parties.
Peer Health Educator
Mount Sinai Health Center
07.2015 - 10.2017
Educate the youth about health behaviors, reducing risks (STDs/STIs) and making healthier decisions.
Produce videos, newsletters and other educational materials designed for the youth audience.