Tatiane santos
Princeton,MA
Summary
Dynamic professional with a friendly demeanor and a strong commitment to teamwork, demonstrated at Worcester Recovery Center and Hospital. Proven problem-solver skilled in customer service and critical thinking, enhancing client satisfaction through effective care plans and collaborative initiatives. Adaptable and detail-oriented, dedicated to continuous improvement in fast-paced environments.
Overview
29
29
years of professional experience
Work History
MHW
Worcester Recovery Center And Hospital
02.2022 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
Beaty Manage
Victoria Secret
03.2014 - 02.2019
- Led team to enhance customer experience through targeted training programs.
- Developed and implemented visual merchandising strategies to drive sales.
- Managed inventory levels, ensuring optimal stock availability and product presentation.
- Designed promotional campaigns aligning with brand objectives and seasonal trends.
- Analyzed sales data to identify growth opportunities and improve store performance.
- Fostered a collaborative environment by mentoring staff and promoting teamwork initiatives.
- Streamlined operational processes to increase efficiency and reduce costs across departments.
- Collaborated with cross-functional teams to execute strategic marketing initiatives effectively.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
Care Worker
Open Sky Community Services
01.2007 - 02.2014
- Provided personalized care to individuals with diverse needs, enhancing quality of life.
- Assisted in daily living activities, fostering independence and dignity for clients.
- Collaborated with multidisciplinary teams to develop and implement care plans.
- Monitored and documented client progress, ensuring accuracy in records and reporting.
- Trained new staff on best practices for client engagement and safety protocols.
- Led initiatives to improve service delivery, resulting in increased client satisfaction.
- Advocated for clients' rights and needs within community support frameworks.
- Developed therapeutic relationships with clients, promoting emotional well-being and trust.
Social Worker Assistant
Voices Against Violence
03.2005 - 02.2007
- Supported case management by gathering client information and assisting with documentation.
- Coordinated referrals to community resources, enhancing clients' access to services.
- Conducted intake interviews, assessing client needs and developing initial support plans.
- Collaborated with multidisciplinary teams to advocate for client rights and well-being.
- Led workshops on coping strategies, fostering resilience among participants facing trauma.
- Mentored junior staff in best practices for client engagement and service delivery.
- Streamlined communication processes between clients and service providers, improving response times.
- Developed training materials for new hires, promoting understanding of organizational policies and procedures.
- Increased access to resources by building partnerships with local organizations that provide essential services.
- Upheld ethical standards of social work practice, ensuring that all actions were in the best interest of clients and their families.
- Participated in ongoing professional development opportunities to stay current on best practices within the field of social work.
- Transported children and families as directed by child welfare worker or visitation coordinator.
- Empowered individuals by assisting them in setting realistic goals for personal growth and selfsufficiency.
- Helped develop effective care plans advocated for needs of each client with outside agencies and care professionals.
- Assisted social workers in developing comprehensive care plans for clients, improving their quality of life.
- Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
- Aided clients in navigating complex systems such as housing assistance, healthcare, and employment services.
CNA
Oak Know Nursing Home
01.1997 - 10.2005
- Assisted patients with daily living activities, ensuring comfort and safety.
- Monitored vital signs and reported changes to nursing staff promptly.
- Collaborated with healthcare team to develop personalized care plans for residents.
- Administered medications as directed, adhering to safety protocols and guidelines.
- Trained new staff on proper caregiving techniques and facility policies.
- Implemented infection control measures, enhancing overall patient safety standards.
- Participated in quality improvement initiatives, promoting best practices in resident care.
- Coordinated with families to address concerns and update on patient progress.
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Reduced patient stress levels through effective communication and active listening skills.
- Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Documented patient information and care activities in electronic health record.
- Prevented cross-contamination by cleaning and sterilizing equipment.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Followed directions of licensed nurses to administer medications and treatments.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Supported needs of [Number]+ residents under long-term care.
- Delivered high-quality care to [Type] patients in hospital facility.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
- Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
Education
High School Diploma -
Colegio Educacional Coracao Imaculado De Maria
Russas Brazil01-1994
Associate of Science -
Senac
Fortaleza Ceara Brazil01-1988
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
Languages
Spanish
Limited Working
English
Full Professional
Portuguese
Native or Bilingual
Timeline
MHW
Worcester Recovery Center And Hospital
02.2022 - Current
Beaty Manage
Victoria Secret
03.2014 - 02.2019
Care Worker
Open Sky Community Services
01.2007 - 02.2014
Social Worker Assistant
Voices Against Violence
03.2005 - 02.2007
CNA
Oak Know Nursing Home
01.1997 - 10.2005
High School Diploma -
Colegio Educacional Coracao Imaculado De Maria
Associate of Science -
Senac