Hi, I’m
Jazmaine Sargent
Royse City,TX
Summary
Ambitious and forward-thinking professional with a background in customer implementation and training within the SaaS realm. Experienced with simplifying challenges, introducing innovative solutions and driving successful implementations. Thrives on building strong partnerships with customers and team members. Ready to bring a fresh perspective to training and implementation.
Overview
19
years of professional experience
1
Certificate
Work History
KidKare By Minute Menu
Senior Implementation and Training Specialist
03.2020 - 09.2023
Job overview
- Managed approximately $1.1 Million ARR in Implementation Pipeline.
- Decreased time to value from 60 days to 30 days from signed contract.
- Prepared and distributed manuals, handouts, and online tutorials to provide customers with training materials and resources.
- Analyzed KPIs to assess customer engagement.
- Decreased customer churn by 15% monthly.
KidKare By Minute Menu
Customer Success Manager - Implementation
01.2018 - 12.2019
Job overview
- Managed approximately $750K ARR in Implementation Pipeline.
- Created customer support strategies to increase customer retention.
- Decreased time to value from 90 days to 60 days from signed contract.
KidKare By Minute Menu
Junior Implementation Specialist
01.2017 - 01.2018
Job overview
- Managed approximately $500K ARR in Implementation Pipeline.
- Explained complex, technology-related issues in basic, understandable terms to clients.
- Decreased time to value from 120 days to 90 days from signed contract.
Capital One Bank N.A
Customer Service and Training Representative
02.2005 - 12.2010
Job overview
- Handled over 90 customer calls per day with minimal wait times.
- Actively listened to customers, handled banking concerns and inquiries quickly and escalated major issues to supervisor.
- Responsible for training all new hires on banking systems, processes, and procedures.
Education
University of PhoenixTempe, AZ
Associate of Science from Psychology
08.2015
Lakeview Centennial High SchoolGarland, TX
High School Diploma
05.2003
Skills
- Project Management
- Google Workspace
- Implementation
- Virtual and In-Person Training
- Collaboration
- Agile Methodology
- Microsoft Suite
- KPI Tracking and Documentation
- (SOP) Standard Operating Procedures Development
- Communication
- Process Improvement
- Self-Starter
- Detail-Oriented
- Problem Solver
- Forward Thinking
Certification
- Sandler Foundation Certification, Sandler - 2021
Timeline
Senior Implementation and Training Specialist
KidKare By Minute Menu
03.2020 - 09.2023
Customer Success Manager - Implementation
KidKare By Minute Menu
01.2018 - 12.2019
Junior Implementation Specialist
KidKare By Minute Menu
01.2017 - 01.2018
Customer Service and Training Representative
Capital One Bank N.A
02.2005 - 12.2010
University of Phoenix
Associate of Science from Psychology
Lakeview Centennial High School
High School Diploma
Volunteer Activities
Vogel Alcove
Educational First Steps
Booster Club for Girls Basketball
Team Mom for Girls Volleyball
Volunteer Activities
Vogel Alcove
Educational First Steps
Booster Club for Girls Basketball
Team Mom for Girls Volleyball
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