Marcus Arnold
Navarre,FL
Summary
Versatile Operations Supervisor successful at taking on routine and complex business challenges with a resourceful and creative approach. Recognized as a driven, dedicated, and hardworking leader with a history of streamlining operations and increasing results.
Overview
32
32
years of professional experience
Work History
Senior Operations Advisor/Senior Implementation Specialist
Optum (Change Healthcare)
10.2012 - Current
- Led onsite visits to 365 Military Treatment Facilities in the United States, England, Italy, Spain, Japan, Germany, Belgium, and South Korea.
- Motivated and trained over 20,000 Military Treatment Facility personnel (including Executives, Providers, Nurses, and Medical Support Staff) both in person and virtually to maximize team productivity.
- Assisted facility administrators and end-users with workflow development helping to achieve 99% product adoption and utilization across the Military Health System.
- Tracked and analyzed reports to determine needed improvements.
- Collected, arranged, and input information into the TOL Secure Messaging System.
- Developed and updated tracking spreadsheets using Excel.
- Configured facility websites and end-user accounts for all 706 Military Treatment Facilities.
- Evaluated customer needs and feedback to drive product and service improvements.
- Educated staff on organizational mission and goals to help employees achieve success.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Conducted regular reviews of operations and identified areas for improvement.
- Developed effective improvement plans in alignment with goals and specifications.
- Generated reports detailing findings and recommendations.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
- Assisted various departments with change by communicating new improvement plans and expectations.
Carefusion Implementation Analyst/Go-Live Support
Community Health Services (HCTec)
01.2012 - 07.2012
- Troubleshoot incidents reported by end-users to schedule system changes and identify permanent solutions.
- Collaborated with upper management to drive strategy and implement new processes.
- Communicated and explained business requirements to team members to understand and implement functional demands.
- Analyzed existing systems and databases and recommended enhancements to solve business needs
- Responded to customer inquiries and provided technical assistance over the phone and in person.
Education
No Degree - Health Information Management
Western Governors University
Salt Lake City, UTNo Degree - General Studies
Columbia College
Columbia, MONo Degree - Combat Medicine
Fleet Marine Service School (US Navy)
Camp Pendleton, CANo Degree - Pharmacology And Toxicology
Naval School of Health Sciences
Portsmouth, VANo Degree - Military Medicine
Naval Hospital Corps School
Great Lakes, ILNo Degree - Nuclear Propulsion
Naval Nuclear Power School
Orlando, FLNo Degree - Physics/Nuclear Propulsion
Naval Nuclear Field "A" School
Orlando, FLSkills
- US Navy Retired (1991-2011)
- Security Clearance (Public Trust)
- Unified Communications Integration
- Logistics Management
- Improvement Plan Knowledge
- Onboarding Design
- Project Management
- Data Analysis
Timeline
Senior Operations Advisor/Senior Implementation Specialist
Optum (Change Healthcare)
10.2012 - Current
Carefusion Implementation Analyst/Go-Live Support
Community Health Services (HCTec)
01.2012 - 07.2012
No Degree - Health Information Management
Western Governors University
No Degree - General Studies
Columbia College
No Degree - Combat Medicine
Fleet Marine Service School (US Navy)
No Degree - Pharmacology And Toxicology
Naval School of Health Sciences
No Degree - Military Medicine
Naval Hospital Corps School
No Degree - Nuclear Propulsion
Naval Nuclear Power School
No Degree - Physics/Nuclear Propulsion
Naval Nuclear Field "A" School
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