Jazmen Gipson
West Monroe
Summary
Experienced customer service professional with a strong focus on customer satisfaction, complaint handling, and call center operations. Proven ability to leverage CRM software to enhance customer interactions and build lasting relationships. Ready to contribute exceptional service skills and support the team as a Customer Service Representative.
Professional with strong background in technology advisory, prepared to deliver significant impact. Valued for effective team collaboration, adaptability, and unwavering focus on achieving results. Expertise in IT strategy, systems integration, and cybersecurity, complemented by strong interpersonal and problem-solving skills. Dependable and resourceful, ready to drive success in dynamic environments.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Tech Advisor 1
Concentrix
Lafayette, LA
07.2025 - 04.2026
- Advised clients on technology solutions to enhance operational efficiency.
- Analyzed client needs and provided tailored software recommendations.
- Developed training materials for new technology implementations and user adoption.
- Collaborated with cross-functional teams to streamline project delivery processes.
- Provided ongoing support and troubleshooting for complex technical issues to ensure customer satisfaction.
- Developed comprehensive training materials to facilitate smooth transitions during technology rollouts for clients.
- Saved clients time and resources by recommending suitable hardware and software upgrades.
- Assisted clients with troubleshooting technical issues, effectively resolving problems and maintaining positive relationships.
- Optimized clients'' IT budgets by identifying cost-saving opportunities without compromising quality or functionality.
Tier 2 CSR
Coast Professionals, INC
04.2022 - 09.2024
- Handling incoming and outgoing calls with patience, tact, and courtesy.
- Enter information into computer database as required, while following instructions and conducting a scripted interview.
- Attend meetings and trainings to maintain current client information on regulations, policies, and procedures.
- Escalates calls to supervisor when necessary and appropriate.
- Adheres to client-specific policies including, but not limited to, confidentiality and privacy.
- Tracks call-related information for auditing and reporting purposes.
- Provides feedback on call issues related to downtime and/or training issues.
- Contribute positively to a work environment that is flexible, adaptable, and team based.
- Provide, receive, and seek feedback in a positive manner to encourage team building.
- Participate in the development and attainment of team and operational goals.
- Be respectful and courteous while working in a fast-paced work environment.
- Maintain a positive attitude about workloads and expectations.
- Prioritize workloads to ensure timeliness and quality standards are met.
Customer Service Representative
Newwave Communications
07.2017 - 04.2022
- Call customers post install or service work to ensure excellent.
- Pre call customers to ensure they are reminded of install or upgrade.
- Process payment options including check by phone, credit/debit card payments, auto pay for monthly direct debit or credit/debit card payments or direct customers or cash handling.
- Maintain confidential information such as customer billing information and system historical records.
- Document every customer contact clearly and thoroughly in customer’s records.
- Use appropriate system wrap codes or other systemic procedures as required.
- Process other maintenance requests made by customer or NewWave employees which may include billing address change, contact information, etc.
- Provide accurate and timely follow-up as committed to customers, other Service Representatives and Management.
- Provide management immediate feedback as to any recognized trends in customer issues.
- Available to work a variety of hours.
- Participate in any and all training programs offered to ensure accurate responses to customers.
- Complete all necessary and required projects as required by management.
- Other responsibilities and projects as required.
- Punctual, regular, and consistent attendance.
Collection Representative
CPSI
12.2013 - 08.2017
- Locate and notify customers of delinquent accounts by mail, telephone, or personal visit to solicit payment.
- Duties include receiving payment and posting amount to customer’s account; preparing statements to credit department if customer fails to respond; initiating repossession proceedings or service disconnection; and keeping records of collection and status of accounts.
- Arrange for debt repayment or establish repayment schedules, based on customers’ financial situations.
- Advise customers of necessary actions and strategies for debt repayment.
- Persuade customers to pay amounts due on credit accounts, damage claims, or nonpayable checks, or to return merchandise.
- Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.
- Locate and monitor overdue accounts, using computers and a variety of automated systems.
- Answer customer questions regarding problems with their accounts.
- Record information about financial status of customers and status of collection efforts.
- Trace delinquent customers to new addresses by inquiring at post offices, telephone companies, credit bureaus, or through the questioning of neighbors.
- Sort and file correspondence, and perform miscellaneous clerical duties such as answering correspondence and writing reports.
- Medical billing collection agency
- Company Overview: medical billing collection agency
Customer Service Representative
Jp Morgan Chase
Monroe, La
12.2010 - 11.2013
- Described product to customers and accurately explained details and care of merchandise.
- Received multiple reviews acknowledging my level of dedication to excellent customer service.
- Guaranteed positive customer experiences and resolved all customer complaints.
- Directed calls to appropriate individuals and departments and earned reputation for exceeding goals.
- Ensured superior customer experience by addressing customer concerns, demonstration empathy, and resolving problems on the spot.
- Provided customer service to an average of sixty plus calls per day, answering customer inquiries, solving problems, and providing new product information.
Education
Associate of Arts - Business Administration
University of Phoenix
Phoenix, AZ, US07.2026
High School Diploma - undefined
Neville High School
Monroe, Louisiana05.2008
Skills
- Customer focus
- Complaint handling
- Call center experience
- CRM software
- IT risk management
- Digital transformation
- IT governance
- IT infrastructure
- Problem-solving
- Teamwork and collaboration
- Issue resolution/troubleshooting
- Multitasking
- Problem-solving abilities
- Excellent communication
- Active listening
- Organizational skills
- Effective communication
- Decision-making
- Adaptability and flexibility
- Task prioritization
- Professionalism
- Hardware troubleshooting
- Interpersonal skills
- Self motivation
- Relationship building
- Reliability
- Attention to detail
- Time management
Certification
- Intentional Communicator
- Strategic Problem Solver
Timeline
Tech Advisor 1
Concentrix
07.2025 - 04.2026
Tier 2 CSR
Coast Professionals, INC
04.2022 - 09.2024
Customer Service Representative
Newwave Communications
07.2017 - 04.2022
Collection Representative
CPSI
12.2013 - 08.2017
Customer Service Representative
Jp Morgan Chase
12.2010 - 11.2013
High School Diploma - undefined
Neville High School
Associate of Arts - Business Administration
University of Phoenix