Jazmen Moss

Concord,

Summary

Language: Fluent in written and spoken English
Compliance: Familiar with confidentiality best practices and non‑disclosure in student housing and counseling environments
Training & Onboarding: Assisted with orientation and process instruction for new staff/volunteers

years of professional experience

Certification

Winston-Salem State University

Full‑time, 40 Hrs/week

08.2023 - 05.2026

Hours Per Week: 40; Supervisor: Contact Available Upon Request
Acted as frontline contact and information resource for over 100 residents; logged resident interactions and escalated incidents as needed (parallels scheduling & intake duties).
Resolved roommate and student conflicts using structured mediation techniques; maintained confidentiality.
Documented incident reports and communications in standardized system, ensuring accuracy and follow-through.
Scheduled and coordinated hall programming, communicating schedules clearly to residents and staff (akin to appointment coordination).
Monitored hall safety, identified risks, and reported emergencies promptly (demonstrates crisis management and teamwork).
Facilitated balance between university policies and resident care by enforcing guidelines and providing support.

Winston-Salem State University

Part‑time, 20 Hrs/week

01.2025 - 05.2026

Hours Per Week: 20; Supervisor: Contact Available Upon Request
Delivered customer service and navigation assistance to students and faculty; utilized computerized systems for check-in/check-out with precision.
Organized, inventoried, and tracked over 5,000 library materials; ensured accessibility and system accuracy.
Assisted in program logistics and resource setup, supporting events and student engagement (teamwork and coordination).
Performed data entry, record-keeping, scanning, copying, and file maintenance — analogous to medical documentation processes.
Trained student assistants on circulation and shelving procedures, demonstrating mentoring capability.

Winston‑Salem State University Counseling Center

Volunteer, 5 Hrs/week

09.2024 - 04.2025

Provided crisis support and de-escalation during high-stress situations.
Triaged and directed students to campus resources; followed up for care coordination.

Winston-Salem State University

Winston-Salem, NC

05.2026

Appointment & Care Coordination: Scheduled events, programs, and support services—consistent with VA scheduling requirements
Medical/Operational Terminology: Practical familiarity with policy, procedural documentation, confidentiality, escalation protocols
Customer & Patient Service: Provided front-line support; listening, triaging, redirecting inquiries
Conflict Resolution: Mediated sensitive interpersonal disputes using structured techniques

Documentation & Data Entry: Entered and tracked records daily, ensuring accuracy for follow-up action
Crisis Management: Responded to emergencies, ensuring safety and compliance
Interdisciplinary Coordination: Communicated and collaborated with students, staff, departments, and external parties
Attention to Detail: Maintained accurate logs, reports, transaction records, and policy compliance

Proficient in Microsoft Office (Word, Excel, Outlook)
Experienced with campus‑based CRM, circulation, and reporting systems
Quick learner of new electronic intake systems, scheduling tools, and record‑keeping workflows

Winston-Salem State University

01.2025 - 05.2026

Winston‑Salem State University Counseling Center

09.2024 - 04.2025

Winston-Salem State University

08.2023 - 05.2026

Winston-Salem State University