Jazmenay Stevens
Summary
Well-qualified in Customer Service proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments.
Overview
7
7
years of professional experience
Work History
Bread Packer
Personnel Outsource Solutions
09.2023 - 03.2024
- Enhanced productivity by efficiently sorting and packing bread products according to company guidelines.
- Upheld quality standards by conducting regular checks on packed products for consistency and appearance.
- Demonstrated commitment to teamwork and collaboration, enabling the bakery''s packing team to consistently meet or exceed established goals.
- Maintained a clean and organized workstation, contributing to a safe and efficient work environment.
- Assisted in meeting production targets through diligent packing of bread items as per established schedules.
- Checked food goods for quality to remove unwanted items and pack fresh goods.
Line Cook
University At Buffalo, SUNY
10.2022 - 08.2023
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
Customer Service Representative
Alorica (Remote)
10.2020 - 02.2022
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Consulted with outside parties to resolve discrepancies and create effective solutions.
- Monitored all company inventory to ensure stock levels and databases were updated.
- Documented all transactions and support interactions in system for future reference and addition to knowledge base.
Customer Service Associate
At Home Store
06.2020 - 12.2020
- Loaded and unloaded trucks.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Checked and pulled defective or expired products from shelves.
- Maintained effective team member communication.
Customer Service Representative
Circle K International
06.2019 - 02.2020
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Counted cash in register drawer at beginning and end of shift.
- Prepared and submitted end-of-shift reports.
- Assisted customers by answering questions and fulfilling requests.
- Increased sales by offering advice on purchases and promoting additional products.
- Handled approximately 31% of daily credit and cash transactions for customers with accuracy and speed.
Warehouse Worker
Adecco
08.2019 - 01.2020
- Loaded, unloaded and moved material to and from storage and production areas.
- Simplified shipping and receiving processes, which boosted productivity.
- Processed incoming shipments upon package receipt by scanning boxes and envelopes.
- Checked packages and merchandise for damage and quickly notified vendors to request replacements.
- Consistently lifted materials weighing as much as 50 pounds.
- Used pallet jacks to relocate products.
- Kept warehouse clean and organized to maximize team efficiency and productivity.
Drive-Thru Cashier
Wendy's International Inc.
04.2018 - 09.2019
- Consistently met sales targets by 10%, encouraging customers to buy extra food items such as drinks, desserts and sides
- Organized freezers, refrigerators and storage rooms by receiving, recording and moving food and beverage supplies and products
- Arranged food items on serving trays and placed in take-out packaging to produce orders for customers
- Maintained clean, sanitized and well-organized food preparation zones
- Performed shift change tasks each day to keep store efficient and neat
- Checked completed orders for accuracy and bagged meals for easy carrying
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas
- Assisted customers in choosing menu items by providing food complementing information
Prep Cook
Kickback Jack's
03.2024 - 07.2024
- Demonstrated strong multitasking abilities, managing multiple food stations simultaneously without compromising quality or speed.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Contributed to a positive work atmosphere through effective communication and teamwork among staff members.
- Reduced food waste by properly storing ingredients and monitoring expiration dates.
- Followed orders from head chef to establish productive and timely preparation of meals.
- Maintained optimal food quality by adhering to strict guidelines for food safety and sanitation.
- Trained and assisted new kitchen staff members.
- Maintained high standards of cleanliness, ensuring safe and hygienic work environment.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Measured, weighed, and mixed appropriate ingredients according to recipe directions.
Cook
Brookdale Assisted Living
07.2024 - 02.2025
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Reduced food waste significantly by implementing proper portion control and storage techniques.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Tasted, smelled, and pierced food with fork to verify sufficient cooking.
- Showcased excellent knife skills for precise cutting and preparation of various ingredients.
- Maintained high standards of hygiene and cleanliness, ensuring safe dining environment.
- Maintained food safety and sanitation standards.
- Managed opening and closing shift kitchen tasks.
- Measured, weighed, and mixed appropriate ingredients according to recipe directions.
Education
High School Diploma -
Emerson High School
Buffalo, NY06.2017
Skills
- Customer Service
- Active listener
- Sales And Marketing
- Self Critiquing Skills
- Data entry
- Product Of Sale System
- Teamwork / Collaboration
- Culinary Seal
- Cleanliness and sanitation
Timeline
Cook
Brookdale Assisted Living
07.2024 - 02.2025
Prep Cook
Kickback Jack's
03.2024 - 07.2024
Bread Packer
Personnel Outsource Solutions
09.2023 - 03.2024
Line Cook
University At Buffalo, SUNY
10.2022 - 08.2023
Customer Service Representative
Alorica (Remote)
10.2020 - 02.2022
Customer Service Associate
At Home Store
06.2020 - 12.2020
Warehouse Worker
Adecco
08.2019 - 01.2020
Customer Service Representative
Circle K International
06.2019 - 02.2020
Drive-Thru Cashier
Wendy's International Inc.
04.2018 - 09.2019
High School Diploma -
Emerson High School
Similar Profiles
Casey LatiolaisCasey Latiolais
Office Manager at Outsource Fluid Solutions, LLCOffice Manager at Outsource Fluid Solutions, LLC
Niamh PizzutoNiamh Pizzuto
Credit Management Executive at Credit Management Outsource Solutions –Credit Management Executive at Credit Management Outsource Solutions –
Mei-Lin ChungMei-Lin Chung
Credit Collections Analyst at CMOS LTD (Credit Management Outsource Solutions)Credit Collections Analyst at CMOS LTD (Credit Management Outsource Solutions)